Deputy Account Manager

ICTS Europe; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading security solutions provider based in London is seeking a Deputy Account Manager to support the Account Manager in delivering high-profile corporate security contracts. The role involves coordinating teams, ensuring service compliance, and fostering client relationships. Candidates should have a valid SIA licence and experience in the security or facilities management industry. This position offers an opportunity to advance in a dynamic environment.

Qualifications

• Valid SIA licence or ability to obtain one.
• Experience in contract management within the security industry.
• Strong track record in leading multi-site teams.
• Effective communication and interpersonal skills.

Responsibilities

• Support the Account Manager in security service delivery.
• Monitor service delivery against SLAs and KPIs.
• Assist in maintaining client relationships and issue resolution.
• Conduct regular performance reviews with officers.

Skills

Organisational skills

Client engagement

People management

Communication skills

Education

Professional qualifications in security management or operations

Job description

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London (with responsibility for additional client sites under the same contract)

Job Overview

As Deputy Account Manager, you will support the Account Manager in the effective delivery of a high profile corporate security contract across a network of sites, primarily based in central London. You will assist in coordinating operational teams, maintaining high service standards, supporting client engagement, and ensuring compliance with contractual and regulatory requirements. This role requires strong organisational skills, a proactive and professional attitude, and the ability to act as a key support to the Account Manager and wider operational leadership team.

Principal Accountabilities

• Support the Account Manager in the day-to-day delivery of security services across the main client site and associated regional locations.

• Provide first-line support to site-based teams, ensuring operational standards are maintained.

• Assist in maintaining collaborative relationships with client stakeholders, supporting engagement and issue resolution.

• Monitor service delivery against SLAs and KPIs, contributing to regular performance reporting and improvement actions.

• Ensure site-level compliance with company, contractual, and legal requirements, including licensing and documentation.

• Participate in site audits, inspections, and incident response, reporting outcomes to the Account Manager.

• Act as a point of contact for operational queries or escalation in the absence of the Account Manager.

• Contribute to rostering, welfare checks, and supervision of staff across multiple locations.

• Support the induction, onboarding, and development of officers, working with internal departments as required.

• Promote a positive and inclusive team culture aligned with ICTS values.

• Support the coordination and delivery of mandatory and contract-specific training, ensuring all officers are compliant and equipped with the knowledge required for their roles.

• Conduct regular 1-2-1 engagement meetings with officers to review performance, gather feedback, and address welfare or development needs, escalating key issues to the Account Manager as appropriate.

• Provide on-site cover or attend satellite locations as directed to maintain service continuity and visibility.

Qualifications and Experience

• Valid SIA licence (Front Line or Non-Front Line), or the ability to obtain one, with a solid understanding of licensing conditions and responsibilities.

• Experience in contract management or operational leadership within the security or facilities management industry.

• Strong people management skills with a track record of leading and developing multi-site teams.

• Demonstrable client-facing experience with the ability to build professional relationships and influence at a local level.

• Working knowledge of SLAs, KPIs, compliance requirements, and audit processes.

• Solid understanding of operational risk, incident management, and team performance oversight.

• Effective communication and interpersonal skills, with strong organisational and time management ability.

• Regular presence at primary site with flexibility to travel to satellite locations.

• Seven years’ checkable history and references

• Professional qualifications in security management, operations, or leadership.

• Familiarity with security technologies and digital reporting systems.