Deputy Account Director

Compass Group UK & Ireland; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee a national portfolio in the catering sector. This role focuses on ensuring quality and service standards while managing and inspiring teams to deliver exceptional customer experiences. With a strong emphasis on leadership and strategic project management, you will play a crucial role in driving commercial success. The company values diversity and offers a comprehensive benefits package, making this an exciting opportunity for those passionate about food and hospitality excellence.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Exclusive travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards on spending

Free wellness classes

Share discounts

Qualifications

• Experience in multi-unit contract catering or similar business.
• Strong problem-solving and strategic implementation skills.

Responsibilities

• Overseeing a national portfolio and maintaining quality standards.
• Managing and motivating General Managers and their teams.

Skills

Problem-solving skills

Strategic implementation

Effective communication

Leadership

Financial responsibility

Job description

Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development programs such as Career Pathways and MyLearning
• Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Discounts on groceries at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

Role Overview

As the key point of contact for the client, you will ensure quality and service standards are maintained across the national business. Your role involves managing, developing, and inspiring General Managers and their teams to deliver excellent customer experiences with strong commercial results. The ideal candidate will have a keen eye for detail and project management experience, especially in leading future investment plans and delivery.

Key Responsibilities

• Overseeing a national portfolio
• Acting as the primary client contact, maintaining quality and service standards
• Managing and motivating General Managers and their teams
• Leading investment plans and projects with a focus on delivery

Required Skills & Experience

• Experience in multi-unit contract catering or similar business
• Strong problem-solving and strategic implementation skills
• Effective communication and motivational skills at all organizational levels
• Passion for food and hospitality excellence
• Proven leadership and financial responsibility

About Us

Part of Compass Group UK&I, Chartwells provides catering and support services to the education sector. With over 25 years of experience, we serve nutritious meals to students across the UK and are committed to safeguarding and promoting children's welfare. Employment is subject to pre-employment checks, including DBS and Children's Barred List disclosures. This role is exempt from the Rehabilitation of Offenders Act 1974, requiring disclosure of convictions and cautions.

Job Reference: com/2304/L96001/52734393/SU #State Schools

At Compass Group UK&I, we foster an inclusive environment that values diversity and promotes equal opportunities for all employees to thrive and reach their full potential.