Depot Repair Team Lead

NCR Atleos; Rotherham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services leader seeks an experienced ATM Repair Centre Team Leader to manage a team of repair technicians in Rotherham. Responsibilities include overseeing repair activities, ensuring quality standards, and improving repair processes within the facility. Candidates should possess good electro-mechanical skills, attention to detail, and the ability to troubleshoot effectively. The role requires strong communication and team management skills, with a shift pattern from 08:00 to 17:00, Monday to Friday.

Benefits

24 days holiday plus Bank Holidays

Workplace Pension

Private healthcare options

Qualifications

• Understanding of BIOS configuration and Windows operating systems.
• Ability to follow detailed technical information and procedures.
• Prior knowledge of NCR Wincor and Triton ATM types would be useful.

Responsibilities

• Manage day-to-day activities of repair technicians.
• Ensure efficient use of time, parts, and resources.
• Perform repair and refurbishment of ATM modules.

Skills

PC basic skills

Electro-mechanical skills

Creative problem-solving

Attention to detail

Good communication skills

Job description

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: ATM Repair Centre Team Leader

Location: Hope Street Rotherham S60 1LH

Hours: 40 hours working week

What is the role of an ATM Repair Centre Team Leader

To manage the day-to-day activities of a small team of repair technicians with Rotherham Repair Centre.

What will I be doing as an ATM Repair Centre Team Leader

• To manage a small number of repair centre technicians to ensure the efficient use of time parts and resources.
• To contribute to and manage the delivery of the required quantity of defined field replaceable units on time in full to the required quality standards.
• Ensure parts are repaired to exacting standards with stringent quality control measures.
• Use diagnostic equipment and test programs to diagnose and assist with troubleshooting.
• To manage allocated stock holding areas.
• Ensure all administrative aspects of the role (and technicians under your management) are completed on time.
• Work closely and with the guidance of the Production Team Leader in all aspects of the repair centre function.
• Continuously assist in improving and refining repair processes to deliver improved part-life expectancy.
• The repair and refurbishment of ATM modules across the NCR ATM estate.
• Take responsibility for first line maintenance of test equipment escalating faults in a timely manner as / when necessary.
• Reviewing / approving holiday and sickness absence
• Performing post sickness return to work interviews as per company policy.
• Performing internal appraisal process as set out in company policy.
• Working time will be split approximately 90% hands on repair activity 10% administration / team management.

What Will I Need to Succeed as an ATM Repair Technician

• PC basic skills. Understanding of BIOS configuration. Understanding of Windows operating systems.
• Ability to follow detailed technical information and procedures correctly.
• A demonstrable history of good electro‑mechanical skills.
• Ensure all regulatory procedures are followed correctly.
• Creative and analytical problem‑solving skills
• A methodical and systematic approach to troubleshooting and resolving faults.
• Prior knowledge of NCR Wincor and Triton ATM types would be useful but not essential.
• Motivated a team player and a willingness to learn.
• Attention to detail.
• Prioritisation of own workload and those within your team whist working to tight deadlines.
• Possess good communication skills.
• Potential to lift heavy equipment as and when required.

Shift Pattern

• 08:00 – 17:00 Monday‑Friday.
• Overtime may be required depending on the needs of the business

What benefits do I Get In Return

• 24 days holiday plus Bank Holidays
• Workplace Pension
• Optional health care benefits such as :

Private healthcare Claiming payments back towards dental care optical care and physiotherapy sessions Gym membership discounts Employee Assistance Programme with 24 / 7 counselling service.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job‑related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity / expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Employment Type: Full-Time

Experience: years

Vacancy: 1