Depot Operations Supervisor (WFF)

apetito UK; Ellon; On-site; Full time

Job summary

apetito UK is seeking a dedicated Depot Operations Supervisor to lead a customer-focused team. The role requires strong leadership skills, competence in overseeing delivery operations, and the ability to improve team performance while ensuring health and safety standards. This position offers a competitive salary, bonus, and extensive benefits within a sustainable family-owned business.

Benefits

33 days holiday

Bonus scheme

Pension

Life assurance

Christmas vouchers

Staff discounts

Qualifications

• Leading and motivating teams with supervisory experience.
• Strong communication and customer service skills required.
• Confidence with IT systems is needed.

Responsibilities

• Monitoring team performance against targets.
• Managing health & safety, stock, and delivery fleet.
• Participating in day-to-day tasks, including deliveries.

Skills

Supervisory experience

Communication skills

Customer service skills

Problem-solving skills

IT systems confidence

KPI understanding

Education

Full UK manual driving license for at least 2 years

Tools

Health & Safety training

Food safety training

Job description

This role is 40 hours per week, working any 5 in 6 days (closed Sundays).

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM), who has overall responsibility for the depot and service across:

• Customer Services
• Delivery fleet
• Cold store Warehouse

£14.00 per hour + bonus + benefits

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK, primarily to the elderly, their family members, and healthcare professionals.

We're dedicated to making a real difference to our customers' lives by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Key Responsibilities:

• Be an integral member of the leadership team, modelling passion and commitment to outstanding customer service.
• Drive the delivery of established processes and operational standards.
• Monitor team performance against daily, weekly, and monthly targets.
• Develop operational performance and team skills.
• Manage health & safety, stock, delivery fleet, and facilities.
• Participate in day-to-day tasks, including deliveries (full UK driving license essential).

This role offers an opportunity to grow management skills and gain diverse business delivery experience.

Essential Skills & Experience:

• Supervisory experience leading and motivating teams.
• Strong communication and customer service skills.
• Confidence with IT systems.
• Influencing and KPI understanding.
• Problem-solving skills.
• Full UK manual driving license held for at least 2 years.

Desirable Skills & Experience:

• Experience in retail, wholesale, customer service, or logistics.
• Knowledge of P&L and budget management.
• Health & safety and food safety training.
• Coaching and team development experience.
• Operational policies implementation experience.

Personal Qualities:

• Positive, can-do attitude with tenacity.
• Team player with leadership qualities.
• Strong communicator and trustworthy leader.
• Accountable, standards-driven, and relationship builder.
• Passionate about community impact and customer focus.
• Energetic, committed, and ambitious.
• Willing to be hands-on, including driving or warehouse tasks.

Benefits include a competitive salary (Living Wage), 33 days holiday, bonus scheme, pension, life assurance, Christmas vouchers, and staff discounts.

As a family-owned business, we pride ourselves on making a difference, developing health-oriented products, supporting British agriculture, and reaching Net Zero by 2040. We value inclusion and aim to create an inclusive workplace where everyone can reach their potential.