Depot Operations Supervisor

Wiltshire Farm Foods; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading meal delivery service is seeking a Depot Operations Supervisor in Sunderland. This role requires overseeing daily operations, managing staff, and ensuring service excellence. Candidates should possess strong supervisory and communication skills, along with a full UK driving license. A competitive hourly rate of £14 is offered, alongside various employee benefits, including holiday and pension schemes.

Benefits

33 days holiday including bank holidays

Annual bonus scheme

Pension scheme with employer contributions

Life assurance scheme

Christmas turkey or voucher

Retail discounts through apetito perks

Responsibilities

• Model passion and commitment to deliver outstanding service.
• Drive consistent delivery of established processes.
• Track team performance against established targets.
• Develop operational performance and team skills.
• Manage health & safety, stock, and fleet.
• Perform delivery tasks as needed.

Skills

Supervisory experience

Strong communication skills

Customer service ethos

IT systems confidence

Influencing skills

Understanding KPIs

Problem-solving skills

Full driving license

Job description

Overview

The Depot Operations Supervisor has overall responsibility for the depot and service across:

• The drivers
• The pickers
• Delivery fleet
• Cold store area & warehouse
• Parking area

And reports to the Depot Operations Manager.

This role is 40 hours per week, working any 5 of 6 days (closed Sundays.)

We offer a competitive hourly rate of £14 per hour

Who we are

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities

• An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
• You will help to drive the consistent delivery of established processes and operational standards.
• You’ll track the team’s performance against achieving daily, weekly and monthly targets.
• Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
• The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
• You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications/Personal Qualities

Essential Skills & Experience:

• Experience in a supervisory role- leading and motivating a team to achieve shared objectives
• Strong communication skills
• Customer service ethos
• Confident using IT systems
• Strong influencing skills
• Able to understand and influence KPIs
• Problem solving skills
• Full driving license

Desirable Skills & Experience:

• Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
• Some knowledge of commercial / P&L / budget management
• Health & safety training
• Food safety training
• Coaching skills
• Experience of developing a team
• Experience of implementing operational policies and processes

Personal Qualities

A can-do attitude, a positive outlook, and the tenacity to deliver results.

A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.

• A strong leader who inspires trust in their team
• Can communicate well with everyone in order to deliver the ‘day job’
• Coaches the team to improve every day
• Takes accountability
• Sets the bar in terms of what is acceptable in terms of standards and service
• Fosters and develops strong working relationships within the team and the wider business
• Has a real passion for making a real difference in the community
• Ensures that the customer is at the heart of every decision
• Passion, energy, commitment, and the ambition to succeed
• Willingness to lead from the front – role-model the way and be ‘hands-on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store

Company Benefits

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.