Depot Operations Supervisor

Wiltshire Farm Foods; Cannock; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join an established industry player as a Depot Operations Supervisor, where you will lead a dedicated team to ensure outstanding service delivery. This role emphasizes the importance of operational excellence, team development, and customer satisfaction. You will be integral to driving performance and fostering a positive workplace culture, all while being part of a company committed to ethical practices and sustainability. If you are a passionate leader with a can-do attitude, this is your chance to make a meaningful impact in the community and within the organization.

Benefits

33 days holiday per year

Discretionary annual bonus scheme

Pension scheme with employer matched contributions

Life assurance scheme

Free turkey or voucher at Christmas

Retail discounts through apetito perks scheme

Qualifications

• Experience in a supervisory role leading a team.
• Strong communication and customer service ethos.

Responsibilities

• Drive consistent delivery of operational standards.
• Track team performance against targets.

Skills

Team Leadership

Communication Skills

Customer Service

IT Proficiency

Problem Solving

Driving License

Job description

Overview

This role is 40 hours per week, working any 5 of 6 days between Monday to Saturday.

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

• Customer Services
• Delivery fleet
• Cold store Warehouse

We offer a competitive hourly rate of £13.73 per hour (£14.00 per hour from 1st May 2025) + bonus + benefits

Who we are

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities

• An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
• You will help to drive the consistent delivery of established processes and operational standards.
• You’ll track the team’s performance against achieving daily, weekly and monthly targets.
• Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
• The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
• You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications/Personal Qualities

Essential Skills & Experience:

• Experience in a supervisory role- leading and motivating a team to achieve shared objectives
• Strong communication skills
• Customer service ethos
• Confident using IT systems
• Strong influencing skills
• Able to understand and influence KPIs
• Problem solving skills
• Full driving license

Desirable Skills & Experience:

• Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
• Some knowledge of commercial / P&L / budget management
• Health & safety training
• Food safety training
• Coaching skills
• Experience of developing a team
• Experience of implementing operational policies and processes

Personal Qualities

• A strong leader who inspires trust in their team
• Can communicate well with everyone in order to deliver the ‘day job’
• Coaches the team to improve every day
• Takes accountability
• Sets the bar in terms of what is acceptable in terms of standards and service
• Fosters and develops strong working relationships within the team and the wider business
• Has a real passion for making a real difference in the community
• Ensures that the customer is at the heart of every decision
• Passion, energy, commitment, and the ambition to succeed
• Willingness to lead from the front – role-model the way and be ‘hands-on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store
• A can-do attitude, a positive outlook, and the tenacity to deliver results.
• A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.

Company Benefits

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.