Depot Operations Manager

Conquip Engineering Group; Stoke-on-Trent; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the construction sector seeks a Depot Operations Manager for its Stoke-on-Trent location. This pivotal role focuses on enhancing depot efficiency through effective stock management, exceptional customer service, and team leadership. Ideal candidates will be proactive problem solvers with strong communication and organisational skills.

Qualifications

• Ability to work efficiently under pressure.
• Proficient in Microsoft O365 suite and rental systems.
• Forklift licence is beneficial.

Responsibilities

• Manage stock control and ensure accurate records.
• Provide 1st class customer service and resolve complaints.
• Lead and manage staff, ensuring development and motivation.

Skills

Effective communication

Organisational skills

Problem-solving

Team leadership

Customer service

Tools

Microsoft O365

Job description

Job Title: Depot Operations Manager


Location: Stoke-on-Trent, UK

Company: Conquip Engineering Group

About Us

Conquip Engineering Group is a leading innovator in the construction and engineering sectors, constantly pushing the boundaries through cutting-edge design and robust manufacturing solutions. We are proud to be at the forefront of engineering excellence, driven by a passion for innovation and continuous improvement.

Position Overview

The Depot Operations Manager is a vital role within our group, responsible for ensuring the smooth and efficient running of our Stoke-on-Trent depot. This role is crucial to the continual improvement of processes and systems, driving the depot to its full potential on a day-to-day basis.

Key Responsibilities:

The successful candidate will be responsible for the following:

Stock Management:

Manage the stock control of both new products and the hire fleet, including:

Analysing product lines to determine high-performing and potential growth areas

Maintaining accurate stock records

Overseeing goods-in process, including washing and repair assessments

Customer Service:

Provide 1st class service to all customers, including:

Addressing customer requests promptly and professionally

Resolving customer concerns and complaints raised by the sales team

Exceeding customer expectations through exceptional performance

Communicating with the Client Operations Department to ensure timely and accurate availability of stock for customer orders

Transport Management:

Maintain compliance procedures, such as FORS

Ensure drivers meet Key Performance Indicators (KPIs)

Collaborate with the transport team at head office to coordinate vehicles

Staff Management:

Lead and manage all staff at the Stoke-on-Trent depot (excluding sales representatives), including:

Providing work cover planning for holidays and sickness

Training, developing, and motivating staff

Recognising and providing feedback on individual performance

Fostering a positive and efficient team attitude

General Depot Management:

Maintain organisation and tidiness of the depot

Ensure compliance with Quality, Health & Safety standards, and industry legislation

Adhere to Conquip's processes and procedures

Consistently meet workflow requirements from head office

Key Performance Indicators (KPIs):

Efficiency of daily depot operations

Consistent efficiency, productivity, and customer satisfaction

Key Personality Traits:

Ability to work efficiently under pressure

Effective communication skills, both written and verbal

Excellent organisational skills

Proactive, problem-solving attitude

Positive and motivating attitude

Prioritisation and time management skills

Collaborative and strategic mindset

Forklift licence is beneficial

Proficient in Microsoft O365 suite and industry-specific rental systems

Aligned with Conquip's core values

Ability to deliver team briefings and toolbox talks

If you are interested in this key vacancy within our group, please apply directly to this advert or reach out to our Head of Recruitment for an informal chat. We look forward to meeting you.

Team Conquip