Depot Manager

Gi Group; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Delivery Manager to ensure high-quality deliveries and installations. The role involves leading a team, driving operational excellence, and managing depot performance. Ideal candidates should possess strong leadership skills and a full driving license. Attractive benefits include a bonus scheme, company car, and enhanced annual leave.

Benefits

Attractive Bonus Scheme

Company Car

25 Days Annual Leave plus Bank Holidays

Enhanced Company Pension Scheme

Life Assurance Scheme

Colleague Benefits

Employee Assistance Program

High Street Discount Vouchers

Discounted Gym Membership

Health & Wellbeing Discount Vouchers

Cycle to Work & Home & Tech Scheme Benefits

Milestone Birthdays Additional leave

Work Anniversary Bonus

Refer a Friend Scheme

Qualifications

• Proven experience managing a team and driving performance improvements.
• Ability to maximize operational excellence and exceed KPIs.
• Full driving license required.

Responsibilities

• Deliver exceptional communication to enhance customer satisfaction.
• Oversee delivery of high-quality products and services.
• Manage depot Profit & Loss performance.
• Lead and inspire the depot team.

Skills

Strong leadership skills

Understanding of customer service principles

Strong IT skills

Job description

Overview

Our client based in Warrington, has a brand new opportunity for a Customer Service Delivery Manager (Depot Manager). The successful applicant will be responsible for ensuring the highest quality of all deliveries, installations and services. This role involves leading the team to achieve operational excellence and consistently meet or exceed customer service levels.

Responsibilities

• Deliver exceptional communication to customers to enhance customer satisfaction, and cultivate strong relationships with customers.
• Oversee the delivery of high-quality products and services to all customers.
• Ensure that all customer site installations are managed, installed, and signed off in strict adherence to company Operational Excellence, from depot to delivery process.
• Oversee the depot's Profit & Loss performance by controlling costs within budget and ensuring the profitable execution of all product and service deliveries.
• Oversee all depot transport activities.
• Oversee the management of the depot, lead and inspire the team, driving efficiency and innovation in daily operations.
• Ensure the depot and the team adheres to health and safety legislation and company policies.
• Conduct regular safety inspections and promptly address any identified safety issues.
• Create a positive & motivated work environment by training, motivating, and developing your team members to achieve exceptional results and support employee wellbeing.

Qualifications / About You

• Strong leadership skills, a keen understanding of customer service principles, and a track record of driving performance improvements.
• Experience of managing a team, maximizing operational excellence and surpassing key performance indicators (KPIs).
• Strong IT skills.
• A full driving license is required.

What's in it for you

• Attractive Bonus Scheme
• Company Car
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Colleague Benefits!
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Health & Wellbeing Discount Vouchers
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus's
• Refer a Friend Scheme

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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