Deployment Strategist

Elyos AI; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & equity

Wellhub Gold subscription - access 100

AI-focused learning & development

Team socials & annual offsites

Private healthcare

Job summary

Elyos AI in London is seeking a results-oriented Customer Success Lead for enterprise accounts. You\'ll own deployments from scope to launch, manage relationships with senior stakeholders, and ensure outcomes across bookings, costs and revenue.

Based at our London HQ near Old Street, this role is five days onsite with travel to customers. You\'ll work closely with Success, Engineering and the founders, taking hands-on ownership of delivery and commercial outcomes.

Qualifications

• 5+ years in B2B software with enterprise accounts.
• Experience in technical account management or customer success.
• Ability to engage directors and C-level stakeholders.
• Proven renewal and expansion ownership.
• Experience delivering multi-phase programs across teams/regions.

Responsibilities

• Own enterprise accounts and lead executive reviews to keep commitments.
• Deliver multi-agent rollouts across teams and regions.
• Configure agents, test flows, and troubleshoot integrations.
• Measure value: bookings, costs, revenue to guide next steps.
• Drive renewals and expansion across accounts.
• Manage risks and incidents with proactive communication.
• Shape product by turning needs into clear requirements.
• Build repeatable playbooks to accelerate deployments.

Skills

Enterprise account management

Client relationship management

Technical product configuration

Cross-functional collaboration

Executive stakeholder management

Tools

CRM systems

Job description

About Elyos AI

We're building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.

We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we've been growing revenue ~30% month on month and shipping fast. It's been wild so far - and we're just getting started. We recently raised a $13m series A to turbocharge our growth.

The role

Our enterprise customers deploy AI agents across teams, use cases and regions. You'll own these deployments from initial scope through to launch, adoption and expansion.

You'll manage our largest accounts, lead complex rollouts and build relationships with senior stakeholders. This combines customer success, technical delivery and commercial ownership. You'll be hands-on in the product, configuring agents and making sure they deliver results.

What you'll do

• Own enterprise accounts: lead executive relationships, deployment plans and business reviews, keeping customers confident and commitments on track.

• Deliver multi-agent rollouts: plan deployments across teams and regions, define success criteria and take each agent from pilot to production.

• Get hands-on with the product: configure agents, test conversation flows, work with integrations and troubleshoot issues.

• Prove customer value: track performance against outcomes such as bookings, costs and revenue, and use the results to guide the next phase.

• Drive renewals and expansion: own retention and growth across your accounts, identify new opportunities and build the commercial case.

• Manage account risks and incidents: spot problems early, coordinate responses and keep stakeholders informed.

• Shape the product: turn customer needs into clear requirements and work with Engineering to remove barriers to scale.

• Build repeatable playbooks: make each enterprise deployment faster and more effective than the last.

What you'll bring

• 5+ years in customer-facing B2B software roles, including at least two owning enterprise accounts.

• Experience in technical account management, strategic customer success, implementation or deployment, with commercial responsibility.

• Confidence managing directors and C-level stakeholders, including through setbacks.

• Ownership of renewal, expansion or net revenue retention targets.

• Experience delivering complex, multi-phase programmes across teams or regions.

• Technical confidence configuring products, working with integrations and reading API responses, logs and code. Production coding isn't required.

• Clear communication with both executives and engineers, and the initiative to move work forward in a fast-growing startup.

Useful but not required

• Experience deploying AI agents, voice AI or LLM-based products.

• Experience working within customer operations during a rollout.

• Familiarity with CRM, telephony or field-service integrations.

• Early-stage startup experience or coding skills.

How we work

• Based at our London HQ near Old Street, five days onsite with travel to customers

• Work closely with Customer Success, Engineering and the founders.

• Hands-on ownership of customer delivery and commercial outcomes.

Perks & Benefits

• Competitive salary & equity - we are building together, we win together

• Wellhub Gold subscription - access 1000's of gyms and health related activities (inc. GymBox, 1Rebel, F45 etc)

• AI-focused learning & development - stay ahead of the curve.

• Team socials & annual offsites - cool destinations included (last year we went to Greece!).

• Private healthcare - because your well-being matters.