Deployment Engineer

Skillsbay Limited; Whitehall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology services company is seeking a Deployment Engineer (SC Cleared) for a role focused on preparing and deploying end-user devices in secure environments. Ideal candidates will have technical expertise with Workspace ONE and Autopilot, excellent customer service skills, and hands-on deployment experience. The position requires direct interaction with users to ensure successful device setup and operational functionality.

Qualifications

• SC Cleared and approved to work in a secure environment.
• Proven experience with Workspace ONE (WS1) and Autopilot.
• Hands-on experience conducting classroom-style deployments.

Responsibilities

• Prepare and configure devices for deployment using WS1 and Autopilot.
• Conduct device deployments and assist end users during setup.
• Provide troubleshooting support during device deployment.

Skills

Customer Service

Technical Support

Deployment Experience

Security Clearance

Interpersonal Skills

Tools

Workspace ONE (WS1)

Autopilot

Job description

Deployment Engineer (SC Cleared)

• 6-12 months
• Outside IR35
• London (4 days on-site, WFH on Fridays)
• SC Clearance required

Role Purpose:

The Deployment Engineer will be responsible for preparing, deploying, and supporting end-user devices in a secure environment. This role requires a combination of technical expertise, excellent customer service skills, and a proactive approach to resolving issues during classroom-style deployments.

Responsibilities:

• Device Preparation:
  • Configure devices using Workspace ONE (WS1) and Autopilot to meet deployment specifications.
• Deployment Execution:
  • Conduct on-site, classroom-style device deployments, ensuring all user devices are set up and operational.
  • Engage directly with end users during deployment to assist with setup and answer any questions.
• Support and Troubleshooting:
  • Provide basic technical support to resolve issues encountered during deployment.
• Customer Interaction:
  • Maintain a professional, user-focused approach, delivering excellent customer service throughout the deployment process.

Required Skills and Experience:

• Security Clearance: SC Cleared.
• Technical Expertise: Proven experience with Workspace ONE (WS1) and Autopilot for device build preparation.
• Deployment Experience: Hands-on experience conducting classroom deployments, directly engaging with end users (not limited to placing devices at workstations).
• Customer Service: Strong interpersonal and communication skills with a focus on delivering user-centric solutions.
• Basic Technical Support: Ability to troubleshoot and resolve common device deployment issues.