Deployment Engineer

The Scc; Manchester; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading IT service provider in Manchester is seeking a skilled IT Support Technician to deliver high-quality support on IT hardware and software installations across various customer locations. The role requires a clean driving license and potential security clearance. Candidates must demonstrate excellent customer service and technical skills, ensuring customer issues are resolved efficiently. The position offers a salary of £28,000 - £30,000 along with extensive company benefits and a hybrid working model.

Benefits

Large company benefits

Broad flexible benefits scheme

2 paid volunteering days

Career development opportunities

Inclusive workplace

Qualifications

• Security Clearance or willingness to apply is required.
• Clean driving license is essential.

Responsibilities

• Deliver IT support and deployment services to customers.
• Provide expert guidance on installation and configuration.
• Assist with build and configuration of laptops and desktops.
• Maintain high levels of customer service.

Skills

IT hardware and software support

Strong technical skills

Customer service skills

Excellent communication skills

Ability to work independently and in a team

Willingness to travel

Job description

Role Purpose

Attend a range of customer sites to provide high quality support on installation and deployment of IT hardware and software products, within the required parameters. Security Clearance (or the willingness to apply) will be required for this role. Driving License is essential.

Key Responsibilities

• Work efficiently and proactively to deliver IT support and deployments services to a wide portfolio of customers.
• Using your strong technical and customer service skills, you will ensure that customer issues are dealt with in a professional and timely manner.
• Become a trusted adviser to the customer across a range of technical areas and provide expert guidance on the installation and configuration of desktops and laptops, including user data migration, network printing and network drives.
• Assisting with the initial build and configuration of new or existing laptops and desktops.
• Floor walking activities to support deployment activities.
• Provide the customer with high levels of customer service and a proven background in doing so.
• Excellent communication skills.
• Work independently and within a team.
• Willingness to stop away when required.
• Clean driving license is essential.

About SCC

SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We combine unique ideas, people and disciplines to simplify the complex and drive innovation.

Equal Opportunities

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably on the grounds of protected characteristics including sex, sexual orientation, age, disability, gender reassignment, trade union membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview and need any reasonable adjustments, please let the SCC Talent Acquisition team know at the point of scheduling.

Sustainability at SCC: https://www.scc.com/sustainability-at-scc/. Life at SCC: https://www.linkedin.com/company/scc/life. Diversity & Inclusion: https://www.scc.com/diversity-and-inclusion/.

Salary, Hours and Interview Process

Salary Package: £28,000 - £30,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year. Hours: 9.00 AM - 5.30 PM, Monday – Friday. Interview Process: 2‑stage process.

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company