Department Supervisor

Halfords; Redditch; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer of motoring and cycling products is looking for a Department Supervisor in Redditch. This role focuses on managing the department, delivering exceptional customer service, and preparing for future management opportunities. Candidates should have experience in supervising teams and a strong commitment to personal development. Join the team to contribute to the company's growth in motoring services.

Benefits

25% store discount

Employee discount up to 50%

Discount on Breakdown Cover

Employee wellness programme

Life Assurance

Uniform provided

Cycling to Work scheme

Health Cash Plan

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service in a retail environment.
• Experience of on-the-job training and coaching.
• Ability to work to tight deadlines.
• Track record of achieving exceptional results against sales targets.
• Commitment to personal development.

Responsibilities

• Manage the day to day running of a department.
• Support the store management team for service delivery.
• Hold key holder responsibilities and follow security procedures.
• Engage in training and progression opportunities.

Skills

Supervising a small team

Delivering great customer service

Coaching and training others

Working to tight deadlines

Achieving sales targets

Technical knowledge in motoring or cycling

Job description

Overview

Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

Responsibilities

• Manage the day to day running of a department, supervising and coaching others to deliver market leading standards to customers.
• Support the store management team to enable the best service delivery to customers.
• Hold key holder responsibilities and follow all in-store security and stock loss procedures.
• Contribute to the development pathway by engaging in training and progression opportunities to move toward management roles.

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service ideally in a retail sales or a services business environment.
• Experience of delivering on the job training / coaching to others.
• Experience of working to tight deadlines.
• A track record of achieving exceptional results against sales targets.
• Ideally, some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential.

Rewards and Benefits

• Store discount, with 25% off most products across Halfords and Tredz.
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes significantly reduced.
• Life Assurance.
• Uniform.
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
• Cycle to Work scheme.
• Wagestream – financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary.
• Health Cash Plan – claim cash back towards healthcare costs and access health and well-being services.

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.