Department Supervisor

Halfords; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Manchester is seeking a Retail Team Leader to manage department operations and enhance customer service. The role includes team supervision and coaching, aiming for exceptional service delivery. Candidates should possess leadership skills and a passion for customer service. The company offers extensive training and a range of employee benefits including discounts, wellness programs, and a Sharesave scheme.

Benefits

Store discount with 25% off most products

Employee discount on garage bills

Life Assurance

Health Cash Plan

Cycle to Work scheme

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service ideally in retail or service environments.
• Track record of achieving exceptional results against sales targets.

Responsibilities

• Oversee the day-to-day running of a department.
• Supervise and coach team members for customer service excellence.
• Support the store management team in service delivery.

Skills

Supervising a small team

Customer service delivery

On-the-job training/coaching

Working to tight deadlines

Achieving sales targets

Technical knowledge of motoring or cycling

Job description

Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you'll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our products and services. You'll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.

• Experience of supervising or leading a small team
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!
  
  We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.