Department Supervisor

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a dynamic individual to step into a pivotal role in their customer service team. This position serves as a gateway to management, allowing you to develop your leadership skills while ensuring exceptional service delivery. With a commitment to your growth, the company provides extensive training and support for your career ambitions, whether in retail or beyond. If you have a passion for customer satisfaction and a drive to lead, this opportunity is perfect for you. Join a rapidly growing business focused on motoring services and electric mobility, and play a key role in their success!

Benefits

25% Store Discount

Up to 50% Off Garage Bills

Discount on Breakdown Cover

Employee Wellness Programme

Life Assurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Wagestream Financial Planning

Health Cash Plan

Qualifications

• Experience supervising or leading a small team.
• Delivering great customer service in retail or services.
• Coaching others and working to tight deadlines.

Responsibilities

• Oversee the day-to-day running of a department.
• Support store management to ensure excellent service delivery.
• Follow in-store security and stock loss procedures.

Skills

Team Leadership

Customer Service

On-the-job Training

Sales Target Achievement

Time Management

Technical Knowledge (Motoring/Cycling)

Job description

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Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.

A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.

You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.

Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To be successful in this role you'll need:

• Experience of supervising or leading a small team
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.