Department Supervisor

Halfords Group PLC; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Halfords as a Department Supervisor in Leicester, where you'll lead a team to deliver outstanding customer service in automotive and cycling products. This permanent role offers opportunities for personal development and a supportive work environment, along with competitive benefits including discounts and bonuses.

Benefits

Colleague discount of up to 25%

Performance-related bonus

Life assurance

Uniform

Employee Assistance Programme

Trade Price Bike Scheme

Share Save and Cycle2Work schemes

Qualifications

• Experience supervising or leading a small team/department.
• Experience delivering great customer service in a retail environment.
• Experience in on-the-job training/coaching.

Responsibilities

• Supervise and coach team members to deliver exceptional customer service.
• Ensure day-to-day running of the department.
• Support store management with floor leadership.

Skills

Customer Service

Team Leadership

Coaching

Prioritization

Communication

Job description

A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We're specialists at what we do - our teams give practical solutions, as well as advising on the very best products to meet our customers' needs, fitting a range of products to our customers' cars and bikes.

Our Department Supervisors are at the heart of our in-store services offer. Obsessed with delivering the very best customer service, with a passion for our products and services, a Department Supervisor ensures the team wows every Halfords customer. This role is responsible for the day-to-day running of a department, supervising and coaching others to ensure we deliver market-leading standards to our customers.

Supporting the store management team with maximising our services offer and with floor leadership, you'll ensure the delivery of exceptional standards across the store, to provide a great journey for our customer. A key holder when required, you will adhere to all in-store security and stock loss procedures.

There's a reason we've been voted in the Sunday Times Best Big Companies to Work For 7 years running - we look after our colleagues as well as we look after our customers!

Whether you have ambitions to progress to a management role in our shops or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.

To be successful in this role, you will need:

• Experience of supervising or leading a small team/department
• Experience of delivering great customer service, ideally in a retail sales or services business environment
• Experience of delivering on-the-job training / coaching to others
• Experience of working to tight deadlines whilst maintaining a good standard of work
• Experience in effective prioritisation
• A track record of achieving exceptional results against sales targets
• Ideally, some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!
• The ability to engage and communicate with all types of customers and colleagues
• A planned and organised approach
• A proactive approach to helping customers and colleagues

As well as holiday and contributory pension, you can expect to enjoy:

• Colleague discount of up to 25% across the Group
• Performance-related bonus
• Life assurance
• Uniform
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

Join the UK and Ireland's leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.

This is a permanent position based in our Leicester (Putney Road) store.

The core hours are 30 per week to cover the following;