Department Sales & Experience Leader

H&M; Lancashire; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Staff Discount

Health Insurance

401K / Retirement Plan

Job summary

H&M is seeking a Department Supervisor in the United Kingdom to support Sales and Profit goals and deliver the best customer experience. You will drive omni-channel customer service, oversee visual and commercial presentation, and lead a team to execute daily operations from stock to checkout.

This role requires strong communication, leadership, and a customer-centric mindset. You will collaborate with the Department Manager to identify opportunities, promote the Hello Member loyalty app, and

Qualifications

• Ambitious and customer-centric mindset is essential.
• Strong communication and leadership abilities.
• Ability to analyze numbers and drive sales.
• Familiarity with omni-channel customer experience and store standards.

Responsibilities

• Support Sales and Profit goals in the store.
• Deliver best customer experience in department and store.
• Promote loyalty app and in-store sustainability initiatives.
• Maintain stockroom and sales floor organization and cleanliness.
• Ensure accurate fitting room and checkout routines.
• Lead daily/weekly team communications and development.
• Follow legal requirements and H&M standards.

Skills

Customer service

Communication

Leadership

Visual merchandising

Job description

H&M is seeking a Department Supervisor in the United Kingdom to support Sales and Profit goals and deliver the best customer experience. You will drive omni-channel customer service, oversee visual and commercial presentation, and lead a team to execute daily operations from stock to checkout.

This role requires strong communication, leadership, and a customer-centric mindset. You will collaborate with the Department Manager to identify opportunities, promote the Hello Member loyalty app, and