Department Manager - Women's Designer, 2nd Floor

Selfridges; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a dynamic Department Manager for Women's Designer on the 2nd Floor. In this pivotal role, you will oversee the department's strategy, driving sales through effective team leadership and collaboration with concession partners. Your commercial acumen will enable you to identify market trends and implement strategies that enhance performance. With a focus on maintaining high standards and compliance, you will inspire your team to deliver exceptional service. Join a vibrant retail environment where your leadership and proactive approach can make a significant impact on both team and customer satisfaction.

Qualifications

• Strong commercial mindset with a focus on achieving sales targets.
• Proven leadership skills to motivate and inspire team performance.

Responsibilities

• Manage department strategy, ensuring compliance with standards.
• Motivate team to exceed sales targets and enhance customer experience.

Skills

Commercial awareness

Team leadership

Communication skills

Retail expertise

Adaptability

Proactivity

Job description

Department Manager - Women's Designer, 2nd Floor

Job Introduction

As a Department Manager you will:

• Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
• Act upon information and feedback from across the business e.g. spotlight, engagement survey and team member feedback to name a few.
• Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
• Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
• Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
• Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.

A bit about you:

• Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
• Collaborative. Building relationships is one of your strengths. Whether it's with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together.
• A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
• A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
• A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
• Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
• Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
• An example of our values, a trusted and respected colleague.

Selfridges

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