Department Manager - Store to Home

B&Q Limited; Gisleham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading home improvement retailer is seeking a Department Manager at its Gisleham location. In this role, you'll lead a team, manage the click + collect service, and ensure an excellent customer experience. Ideal candidates will have strong customer service experience, flexibility for varied shifts, and a talent for team motivation. The position offers a competitive salary with additional benefits such as an award-winning pension scheme and generous holiday allowance.

Benefits

Generous breaks

Employee Assistance Programme

Shopping discounts

Qualifications

• Plenty of customer service experience.
• Ability to keep the team motivated and engaged.
• Flexible to cover store hours including evenings and weekends.

Responsibilities

• Inspire your team to deliver a great customer experience.
• Manage the click + collect service in store.
• Ensure stock availability and operational standards.

Skills

Customer service experience

Team motivation

Flexibility

Job description

Overview

Full time/ Part time or Job share - 36.75 hours per week

Permanent

£29,200 - £34,600 year year + Bonus + Pension + 6.6 weeks annual leave

B&Q Beckton

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.

What's the job?

We’re thinking more ambitiously about how our stores can offer our customers even more.In this role you’ll take the lead, inspiringyour team to deliver a great customer experience through our home delivery service.You’llbe responsible for managing an effective click + collect service instore, keeping on top of stock availability and operational standards. You’ll manage your team effectively,with customer careat the forefront of everything you do.It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.

What we need:

Positive,hands on,andeagertobring your own ideas to the table, you’ll feel right at home with us.You’ve got plenty of customer service experience, along with a love of all things home improvement.You’ll be happy to expand your skills by using new technology and learning new ways of working.You’re flexible too – able tocover store opening hours on a rota basis, including evenings,weekendsand bank holidays. And, perhaps most importantly,you knowhow to keep a team motivated, engaged, and pulling together as one.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

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