Department Manager - Shrewsbury

H&M; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion retailer is seeking a Department Manager for their Shrewsbury store. This permanent position involves overseeing departmental operations, enhancing team performance, and ensuring exceptional customer experiences. Candidates should have previous management experience in a customer-facing role, showcasing a commitment to customer service and profitability.

Benefits

Staff discount card

H&M Incentive Program (HIP)

Extensive development opportunities worldwide

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A customer-first mindset.

Responsibilities

• Overseeing a department to support sales and profit.
• Leading with a vision to enhance colleague and customer experience.
• Evaluating team performance and providing feedback.
• Analysing sales & profit KPI's and ensuring compliance with safety standards.

Skills

Team Leadership

Customer Service

Performance Evaluation

Sales Analysis

Health & Safety Compliance

Job description

Job Description

This is a permanent position offering 39 hours per week. This position is based in the H&M Shrewsbury Store in The Darwin shopping centre.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a Customer First Experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on sales & profit KPI's for your department.
• You ensure health & safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A customer-first mindset.

Additional Information

Availability: 7 days fully flexible, including weekends.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands in stores and online. Brands covered include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition, employees are included in our H&M Incentive Program – HIP. You can read more about it here.

Besides global benefits, local markets offer various competitive perks and benefits, which may differ by employment type and country.

Inclusion & Diversity

H&M is part of H&M Group. We are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds, sharing knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

We aim for a fair and unbiased process; therefore, please do not attach a cover letter, as it may contain information that can trigger unintentional biases.

Company Description

H&M Group encompasses brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our growth and commitment to sustainable lifestyles. Help us re-imagine fashion and reshape our industry. Learn more here.

H&M offers the latest styles, designer collaborations, and wardrobe essentials, with a focus on fashion & quality at the best price sustainably. Learn more here.