Department Manager - Putney

H&M Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Department Manager to oversee a team and drive sales in their London store. This role emphasizes a customer-first approach and requires strong management experience in a retail environment. You will lead with vision, evaluate team performance, and ensure compliance with health and safety standards. Join a forward-thinking company that values diversity and offers extensive development opportunities, along with attractive benefits including a staff discount across various brands. This is a fantastic opportunity to grow your career in a dynamic retail setting.

Benefits

Staff discount card

H&M Incentive Program

Flexible working hours

Career development opportunities

Qualifications

• Experience in a customer-facing management role.
• Strong leadership skills with a focus on team development.

Responsibilities

• Lead a department to enhance customer experience and drive sales.
• Analyze sales performance and ensure compliance with safety standards.

Skills

Management experience

Team leadership

Customer-first mindset

Profitability focus

Job description

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Company Description

Job Description

This is a permanent position offering 39 hours per week. The position is based in the H&M Putney store.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a customer-first experience.

Key responsibilities:

1. You lead with a vision to secure the best experience for all our colleagues and customers.
2. You evaluate your team's performance, provide regular feedback, and support their development and training for succession planning.
3. You analyze and follow up on sales and profit KPIs for your department.
4. You ensure health & safety, legal, and security standards are in accordance with H&M standards and local laws to always secure the safety of employees and customers.

Qualifications

We are looking for candidates who have:

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A customer-first mindset.

Additional Information

Availability is required 7 days a week, fully flexible, including weekends.

Benefits

We offer our employees attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card applicable across all H&M Group brands in stores and online, including H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, employees participate in our H&M Incentive Program - HIP. More details about the program can be found here.

Besides global benefits, local markets offer various competitive perks and benefits, which may differ by employment type and country.

Inclusion & Diversity

H&M is part of H&M Group. We are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds and experiences, which positively influence our approach to challenges and customer relations. We aim for a fair and unbiased recruitment process and kindly ask applicants not to attach cover letters, as they may contain information that triggers unintentional biases.

Company Overview

H&M Group includes brands such as H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our commitment to growth and sustainable lifestyles. Join us to re-imagine fashion and reshape the industry. Learn more about H&M Group here.

H&M offers the latest styles, designer collaborations, and affordable essentials, committed to sustainable fashion. Learn more about H&M here.