Department Manager, Oxford

H&M; Oxford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading fashion retailer in Oxford seeks a Department Manager to enhance customer experiences through strong leadership and operational excellence. The ideal candidate will engage with customers, analyze sales data, and motivate a dedicated team. You will have a real passion for fashion, excellent communication skills, and the ability to coach and develop team members. This full-time position offers substantial benefits including a staff discount and a commitment to diversity and inclusion.

Benefits

25% staff discount

H&M Incentive Program

Extensive development opportunities

Qualifications

• Genuinely enjoy engaging with customers and delivering outstanding service.
• Have a genuine interest in the products we offer.
• Open to feedback and seek out opportunities for development.
• Clear and confident in customer and team interactions.
• Proven ability to motivate teams in fast-paced environments.
• Experienced in giving constructive feedback.
• Understanding of key retail KPIs to drive performance.
• Embrace change and respond quickly to feedback.
• Maintain high standards in store presentation.
• Comfortable working varied hours.

Responsibilities

• Deliver high level of customer service through expert styling advice.
• Analyze sales data with the Store Manager.
• Lead and motivate a team of Sales Advisors.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent.
• Oversee daily store operations.
• Act as a brand ambassador.
• Step into Store Manager role when required.

Skills

Customer-Focused

Product Passion

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Job description

Company Description

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about & Other Stories here.

Job Description

As a Department Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills

Additional Information

This is a full-time position with a contract of 39 hours a week in our & Other Stories, Oxford store. Apply by uploading your CV in English as soon as possible.

Benefits

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.