Department Manager - Manchester Trafford Centre

H&M Group; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion company, H&M Group, is seeking a dedicated manager for their Trafford Centre location. This permanent role involves leading a team to ensure top-tier customer service, evaluating performance, and achieving key sales targets. Candidates must possess a strong management background in retail and a commitment to profitability and customer satisfaction.

Benefits

Attractive benefits

Extensive development opportunities

Staff discounts across H&M Group brands

Participation in H&M Incentive Program (HIP)

Qualifications

• Proven management experience in retail or customer service.
• Strong team leadership and development skills.
• Commitment to customer satisfaction and sales results.

Responsibilities

• Lead with a vision to provide the best experience for colleagues and customers.
• Evaluate team performance and support development.
• Analyze Sales & Profit KPIs for the department.
• Ensure compliance with Health & Safety and legal requirements.

Skills

Management experience in a customer-facing environment

Experience leading and managing teams

Passion for profitability

Customer-first mindset

Job description

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Company Description

Job Description

This is a permanent position, offering 39 hours per week. The role is based at H&M Trafford Centre, Manchester.

Key responsibilities:

• Lead with a vision to provide the best experience for colleagues and customers
• Evaluate team performance, provide feedback, and support development and training
• Analyze and follow up on Sales & Profit KPIs for your department
• Ensure Health & Safety, legal, and security standards are met according to H&M and legal requirements

Qualifications

We are looking for candidates with:

• Management experience in a customer-facing environment
• Experience leading and managing teams
• A passion for profitability and people
• A customer-first mindset

Additional Information

Availability is fully flexible across 7 days, including weekends.

Benefits

We offer attractive benefits, extensive development opportunities, staff discounts across all H&M Group brands, and participation in our H&M Incentive Program (HIP). Benefits may vary by country and employment type.

Inclusion & Diversity

H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge and ideas across various diversity dimensions. We aim for a fair recruitment process and kindly ask applicants not to include cover letters to minimize biases.

Company Overview

H&M Group includes brands such as H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our mission is to create sustainable lifestyles through fashion and quality at the best price. Learn more about us here.