Department Manager M/F - Department Store London

Moncler Spa; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading luxury brand is seeking a Department Manager for their London store. The successful candidate will oversee sales standards, team leadership, and operational efficiency while cultivating a customer-centric environment. This role requires a minimum of 3-5 years of retail management experience, ideally in luxury retail, to drive business strategy and team development.

Qualifications

• Minimum of 3-5 years Retail Management experience.
• Prior experience in luxury retail expected.
• Proficient in computer applications (MS Word, Excel, Outlook).

Responsibilities

• Ensure Moncler Sales and Service standards are met consistently.
• Lead team actively driving store sales and productivity.
• Responsible for daily inventory and cash management.

Skills

Sales Generation

Team Leadership

Customer Service

Communication

Attention to Detail

Education

Retail Management Experience

Experience in Luxury Retail

Tools

MS Word

Excel

Outlook

Job description

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Department Manager M/F - Department Store London, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

580ccc7de217

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

MONCLER is looking for a Department Manager (internally called Client Advisor Manager) to be part of one of our London Department Stores .

Our Client Advisor Managers take on the role of Brand Ambassador. They are responsible for growing their store’s sales by providing an exceptional level of service to their clients and managing the operations of their stores efficiently. They recruit, manage, lead and support the development of their teams while working directly with their Store Manager to strategically drive their business.

Responsabilities and tasks :

• Ensure the Moncler Sales and Service standards are embodied consistently;
• Provide motivation to sales team and lead by example at all times;
• Proactively recruit, interview and hire a team that will drive store sales and delivers an elevated level of service while building customer loyalty and developing new customers;
• Drive store sales and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory);
• Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures;
• Analyse reports (sell-through and productivity) and work closely with Regional partners to strategically drive and grow business;
• Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.);
• Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans;
• Adhere to all Company Policy and Procedures;
• Understand and proactively respond to the competitive environment, trends and identify future opportunities.

Requirements :

• Minimum of 3-5 years Retail Management experience;
• Prior experience in luxury retail;
• Proven track record of successful sales generation, building clientele and employee development and relations;
• Proficient computer knowledge (MS Word, Excel and Outlook);
• Ability to communicate with colleagues and customers alike;
• Possess strong attention to detail;
• Ability to read and analyse sales reports and perform fundamental calculations;
• Ability to operate and use all equipment necessary to run the store.