Department Manager - Ilford

H&M; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

H&M seeks a Department Manager to guide a team in delivering customer-first experiences at their Ilford store. This permanent role involves evaluating performance, managing profitability, and ensuring safety standards. With flexible availability required, the position offers attractive benefits including staff discounts and a commitment to diversity and inclusion.

Benefits

Staff discount card

Incentive Program participation

Qualifications

• Management experience in a customer-facing environment.
• Previous experience leading and managing teams.
• Passion for profitability and people.

Responsibilities

• Oversee department to support sales and profit.
• Lead with a vision for best experiences.
• Analyze and follow up on Sales & Profit KPIs.

Skills

Management experience

Customer-first mindset

Team leadership

Profitability passion

Job description

This is a permanent position offering 39 hours per week. The position is based in the H&M Ilford store in the Exchange Shopping Centre.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store and, along with your team, deliver a Customer First Experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyze and follow up on Sales & Profit KPIs for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.

Qualifications:

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Additional Information:

Availability 7 days fully flexible, weekends included.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. We’re committed to creating inclusive, diverse, and equitable workplaces. Our teams should include a variety of people sharing knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

We strive for a fair and equal process and kindly ask you not to attach a cover letter, as they can contain information that may trigger unintentional biases.

Company Description:

H&M Group is a family of brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people are the driving force behind our commitment to meaningful growth and sustainable lifestyles. Help us re-imagine fashion and reshape our industry. Learn more about H&M Group here.

H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable essentials. Our business idea is fashion & quality at the best price sustainably. Learn more about H&M here.