Department Manager - Ilford

H&M; Tottenham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Global Employee Discount 25%

Health and Lifestyle Benefits

Retail Trust – Employee Assistance

TravelLoans

Company Sick Pay

Workplace Pension Scheme

Job summary

H&M Group is seeking a dedicated store leadership professional for its Ilford store in the United Kingdom. The role requires full-time commitment (39 hours) with weekend flexibility to deliver exceptional customer experience and maintain high standards of store operations and visuals.

You will lead a dynamic team, drive sales performance, and collaborate with cross-functional partners to strengthen local market presence while upholding our values and customer-first approach.

Qualifications

• Leadership and people management experience in a retail environment.
• Strong customer-orientated mindset with excellent communication skills.
• Ability to analyse sales data and translate insights into actions.

Responsibilities

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards.
• Analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Keep informed about your store’s strengths and growth areas, while staying aware of competitors and understanding the local market and customer needs.

Skills

Leadership

Team management

Customer experience

Job description

Thisisa permanent full-time 39 hour position based inthe H&M Ilford store. For this position we will require full flexibility, including weekends.

WHAT YOU’LL DO

Some of your responsibilities will include:

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards.
• Analyse sales performance,identifycommercial opportunities, set goals, and create plans tooptimizeresults, profits, and stock levels.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Keep informed about your store’s key strengths and areas for growth, while staying awareofcompetitorsandunderstandingthelocal market and customer needs.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customerswillexperience our brand firsthand.Beingpartofadynamic Store Team, which include, Sales Advisors, Team Leaders, Department Managers, Visual Merchandisers andStore Managers, togetheryou willcreateaninspirationalenvironment for ourcustomer andcolleagues.

In thisleadership role, youwillcollaborate with your area team, support office, and key business functions to drive store performance and contribute to the broader success of the company.

WHO YOU ARE

We welcome applicants who are:

• Motivated to contribute to H&M’s vision and success.
• Strong and confident leaders who inspireanddevelop their teams with integrity.
• Excellent communicators,strategic solutionfindersand confident decision makers.
• Business-minded, innovative, and commercially driventoensure agreatcustomer experience.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Global Employee Discount of 25% across the H&M Group [H&M, COS, & Other Stories, Monki, Weekday,Arketand H&M Home]
• Health and Lifestyle Benefits
• The Retail Trust – Employee Assistance Programme
• TravelLoans
• Company Sick Pay
• WorkplacePension Scheme

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all,it’sour people who make us who we are.

Take the next step in your career together with us. The journey starts here.

ADDITIONAL INFORMATION

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions.