Department Manager - Ilford

H&M; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

H&M is seeking a Department Manager for their Ilford store, responsible for overseeing department operations to enhance sales and profit. This role involves evaluating team performance, ensuring a customer-first experience, and adhering to health and safety standards. Join a diverse team committed to growth and sustainability.

Benefits

Staff discount card

H&M Incentive Program (HIP)

Flexible availability

Extensive development opportunities

Qualifications

• Experience in a customer-facing management role.
• Proven track record in leading and developing teams.
• A strong focus on sales and profitability.

Responsibilities

• Oversee department operations and employees.
• Monitor and analyze sales and profit KPIs.
• Ensure compliance with health and safety regulations.

Skills

Management experience

Customer service

Team leadership

Profitability passion

Job description

This is a permanent position offering 39 hours per week. The position is based in the H&M Ilford store in the Exchange Shopping Centre.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a Customer First Experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPIs for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.

Qualifications

We are looking for people who have:

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.

Additional Information

Availability: 7 days fully flexible, including weekends.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Besides the staff discount, all employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, our local markets offer different competitive perks and benefits, which may vary between employment types and countries.

Inclusion & Diversity

H&M is part of H&M Group. We’re committed to creating inclusive, diverse, and equitable workplaces. Our teams should include a variety of people sharing their knowledge, experience, and ideas. A diverse workforce positively impacts our ability to address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

We aim for a fair, unbiased process and kindly ask you not to attach a cover letter, as they may contain information that can trigger unintentional biases.

Company Description

H&M Group is a family of brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our commitment to meaningful growth and sustainable lifestyles. Help us re-imagine fashion and reshape our industry. Learn more about H&M Group here.

H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our mission is fashion & quality at the best price sustainably. Learn more about H&M here.