Department Manager - Horsham

H&M Group; Norwich; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a dynamic Department Manager to lead a team in delivering exceptional customer experiences while driving sales and profitability. This permanent role offers 39 hours per week and requires a passion for people and management in a customer-facing environment. The ideal candidate will evaluate team performance, provide feedback, and ensure compliance with health and safety standards. Join a forward-thinking company committed to sustainable growth and enjoy attractive benefits, including a staff discount and development opportunities across the globe.

Benefits

Staff discount card

H&M Incentive Program - HIP

Flexible availability

Extensive development opportunities

Qualifications

• Management experience in a customer-facing environment is essential.
• Previous experience of leading and managing teams is required.

Responsibilities

• Oversee department operations to support sales and profit.
• Lead the team to ensure a customer-first experience.

Skills

Management experience

Team leadership

Customer-first mindset

Profitability focus

Job description

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Company Description

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

Job Description

This is a permanent position offering 39 hours per week. The position is based in the H&M Horsham store.

As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.

Key Responsibilities:

1. You lead with a vision to secure the best experience for all our colleagues and customers.
2. You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
3. You analyse and follow up on Sales & Profit KPI's for your department.
4. You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.

Qualifications

We are looking for people who have:

1. Management experience in a customer-facing environment.
2. Previous experience of leading and managing teams.
3. A passion for profitability and people.
4. A Customer-first mindset.

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.