Department Manager - Flannels - New Store Opening

Frasers Group; Maidstone; On-site; GBP 29,000; Full time

Job summary

Frasers Group is seeking a passionate Department Manager for their new store in Maidstone. The successful candidate will deliver exceptional customer experiences, achieve sales targets, and support development within the team. Competitive salary and generous benefits included.

Benefits

20% Staff Discount across all Frasers group Stores

Weekly/Monthly & Quarterly Commercial Bonuses

Commission led bonuses

Long Service awards

Cycle to work scheme

Discounted Gym membership

28 days holiday a year inclusive of bank holidays

Qualifications

• Ability to provide inspirational and personalised customer service.
• Ability to work retail hours in a fast-paced environment.
• Demonstrates a high level of personal energy.

Responsibilities

• Provide a luxury selling experience demonstrating excellent product knowledge.
• Achieve individual and team sales targets.
• Coach and develop Beauty Ambassadors.

Skills

Customer service

Coaching

Sales

Team leadership

Job description

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Department Manager - Flannels - New Store Opening, Maidstone

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Client:

Frasers Group

Location:

Maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

127aea6de899

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are lookingfor a driven Floor Manager to join the team at our brand new store in Maidstone

Job Description

As a FloorManager , you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop ,You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the Beauty Ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

An opportunity like this is for the fearless.
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
● Think without limits and take the team with you
You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
● Own it and back it
You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
● Not hesitate and act with purpose
You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
● Be commercial and customer-focused.
You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile.

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards:

• Basic salary £28,506 per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Cycle to work scheme
• Discounted Gym membership
• Fantastic progression and development opportunities