Department Manager - Croydon

H&M; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

H&M Croydon is seeking a dedicated Department Manager for a permanent position. You will lead a team, ensure sales targets are met, and deliver an exceptional customer experience. Ideal candidates will have experience in management, a passion for profitability, and a strong customer-first mindset.

Benefits

Staff discount card

H&M Incentive Program

Qualifications

• Management experience in a customer-facing environment.
• Previous experience leading and managing teams.
• A passion for profitability and people.

Responsibilities

• Oversee department to support sales and profit.
• Evaluate team performance; provide feedback and training.
• Analyze and follow up on department KPIs.

Skills

Management experience

Customer-first mindset

Team leadership

Passion for profitability

Job description

Job Description

This is a permanent position offering 39 hours per week. The position is based in the H&M Croydon store in the Centrale Shopping Centre.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a customer-first experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team’s performance, provide regular feedback, and support their development and training for succession planning.
• You analyze and follow up on sales & profit KPIs for your department.
• You ensure health & safety, legal, and security standards are in accordance with H&M standards and local laws to ensure the safety of all employees and customers.

Qualifications:

• Management experience in a customer-facing environment.
• Previous experience leading and managing teams.
• A passion for profitability and people.
• A customer-first mindset.

Additional Information:

Availability is 7 days fully flexible, including weekends.

Benefits:

We offer attractive benefits to all our employees at H&M Group, with extensive development opportunities worldwide. Employees receive a staff discount card, usable across all H&M Group brands in stores and online, including H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition, employees are included in our H&M Incentive Program – HIP. More details about the program can be found here.

Besides our global benefits, local markets offer various competitive perks and benefits, which may differ by employment type and country.

Inclusion & Diversity:

H&M is part of H&M Group, committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds and experiences, which fosters innovation and positive engagement. We consider all diversity dimensions in our recruitment process. We aim for a fair and unbiased process and kindly request that you do not attach a cover letter, as it may contain information that can trigger unintentional biases.

Company Description:

H&M Group encompasses brands such as H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our growth and sustainability efforts. Learn more about H&M Group here.

H&M offers the latest styles, designer collaborations, and wardrobe essentials, focusing on fashion & quality at the best price sustainably. Learn more about H&M here.