Department Manager - Croydon

H&M Group; Croydon; On-site; GBP 25,000 - 40,000; Full time

Job summary

H&M Group is seeking a Department Manager for its Croydon store, responsible for leading a team to enhance sales and profitability while delivering an exceptional customer experience. This permanent position offers full flexibility with opportunities for professional development and attractive benefits, including an employee discount across H&M brands.

Benefits

Staff discount card for all H&M Group brands

Participation in H&M Incentive Program - HIP

Extensive development opportunities

Qualifications

• Experience in a customer-facing management role.
• Ability to lead and develop teams.
• Focus on profitability and customer service.

Responsibilities

• Lead a department to support sales and profit.
• Evaluate team performance and provide feedback.
• Analyze and follow up on sales and profit KPIs.
• Ensure health, safety, and security standards are met.

Skills

Management experience

Team leadership

Customer-first mindset

Profitability passion

Job description

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Company Description

Job Description

This is a permanent position offering 39 hours per week. The position is based in the H&M Croydon store in the Centrale Shopping Centre.

Our Leaders aim to grow our people and our business. As a Department Manager, you will oversee a department to support the store's sales and profit, and work with your team to deliver a Customer First Experience.

Key responsibilities:

• Lead with a vision to ensure the best experience for colleagues and customers
• Evaluate your team's performance, provide regular feedback, and support their development and training for succession planning
• Analyze and follow up on Sales & Profit KPIs for your department
• Ensure Health & Safety, legal compliance, and security standards are maintained according to H&M and local laws to ensure safety for employees and customers

Qualifications

We are looking for candidates who have:

• Management experience in a customer-facing environment
• Previous experience leading and managing teams
• A passion for profitability and people
• A customer-first mindset

Additional Information

Availability is fully flexible across 7 days, including weekends.

Benefits

We offer attractive benefits and extensive development opportunities across the H&M Group worldwide. All employees receive a staff discount card for use in all H&M Group brands, including H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound, both in stores and online. Employees are also enrolled in our H&M Incentive Program - HIP. Additional local perks and benefits vary by country and employment type.

Inclusion & Diversity

H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge, experience, and ideas from various backgrounds, positively impacting our approach to challenges and customer relations. We encourage applications without cover letters to reduce potential biases.

Company Description

H&M Group encompasses brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. We are dedicated to sustainable growth and inspiring fashion, offering the latest styles, designer collaborations, and affordable essentials. Learn more about us here.