Department Manager

Avature; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Department Manager to inspire and lead the team in Manchester. Your role involves motivating staff to achieve sales targets and ensure exceptional customer service delivery. You will need experience in managing a retail team and excellent communication skills. Benefits include free parking and a company bonus scheme.

Benefits

Free parking

Bonus scheme

Wellbeing support

Staff discount

Travel discount

Life assurance

Pension

Health cash plan

Employee Assistance programme

Qualifications

• Experience managing a team within a retail environment.
• Excellent communication skills in English.
• Customer-focused with the ability to influence others.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Deliver exceptional customer service.
• Collaborate with Customer Service Leaders for store performance.

Skills

Team management experience

Interpersonal skills

Customer engagement

Self-motivated

Job description

Department Managers at World Duty Free have a very important role to play in our stores, inspiring and driving the team to deliver an exceptional customer service experience, through coaching leading and role modelling store standards. Your responsibilities will be to:

• Lead, develop and motivate the team to achieve their sales targets in staff huddles
• Focus on delivering an exceptional customer service experience
• Role model the shop floor positively
• Work collaboratively with your peers, the team of Customer Service Leaders
• Maximise on your department / category performance

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

To be successful in this role, you will have:

• Experience in successfully managing a team within a retail customer service and sales environment
• Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation
• Customer focused and able to engage and influence internal and external customers
• Self-motivated, passionate, enthusiastic and an effective team member/ leader

Fantastic benefits include:

• Free parking
• Bonus scheme
• Wellbeing support (EAP)
• Staff discount
• Travel discount
• Life assurance
• Pension
• Health cash plan (dental, optical, medical, health and fitness discounts)
• Company bonus scheme
• Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us!
• Discounts on products for our staff, family, and friends
• Travel discounts
• Pension scheme
• Healthcare

Contract: 37.5 hours per week, full time, permanent. Working pattern: 4 days on 2 days off between 0330-2300