Department Manager

JD Sports Fashion Plc; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retailer in the United Kingdom seeks a Store Manager to motivate and coach teams, ensuring exceptional customer service and achieving financial targets. The ideal candidate has at least 2 years of management experience in retail and strong communication skills. Join us in creating a great shopping experience for customers.

Qualifications

• At least 2 years of management experience, preferably in retail.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.

Responsibilities

• Support the Store Manager to lead and motivate a high performing team.
• Create a culture of exceptional customer service.
• Develop store teams through internal development programme.
• Uphold a safe and compliant store.
• Deliver financial results in line with company targets.

Skills

Coaching skills

Team-building skills

Communication skills

Job description

Overview

Go Outdoors – 1344 Southampton, Third Avenue, Southampton, United Kingdom

At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. We provide equipment for outdoor activities at the best price guaranteed, with values that guide daily actions: One Team, Responsibility, Passion, and Integrity. We aim to fulfil our mission to be the nation’s favourite outdoor retailer.

Role overview: Make your part of GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service with customers at the heart, through exceptional store standards and highly engaged colleagues.

Responsibilities

• Support the Store Manager to lead and motivate a high performing, highly engaged team.
• Create a culture of exceptional customer service, ensuring store teams win customers for life by exceeding expectations.
• Develop store teams through internal development programme to support future talent and career pathways.
• Uphold a store that is safe and compliant for all colleagues and customers.
• Deliver financial results in line with or in excess of company targets.
• Support other retail management duties as required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT, and upselling/cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure new colleagues complete mandatory training.
• Ensure employee satisfaction and engagement metrics meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Great coaching, mentoring and team-building skills that drive team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years of management experience, preferably in retail.

Due to high volumes of applications, if you don’t hear back within two weeks, please consider your application unsuccessful. Applications that meet the skills criteria will be contacted for a first-stage meeting with the talent team, then shortlisted candidates will be invited to interview with the hiring manager. Thank you for your time.