Dental Team Administrator | Hertfordshire Community NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; St Albans; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider in St Albans is seeking an organized Administrator for their Special Care Dental service. The role involves managing patient appointments, assisting in clinic operations, and delivering excellent customer service. Ideal candidates will possess strong communication and IT skills. This position supports flexible working arrangements and focuses on maintaining a healthy work-life balance.

Benefits

Flexible working options

Focus on health and well-being

Innovative work environment

Qualifications

• Experience in an administrative role, preferably in a healthcare setting.
• Ability to handle telephone inquiries professionally.
• Must be organized and able to prioritize tasks.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Greet and welcome patients and visitors.
• Assist clinical staff to ensure smooth operations.

Skills

Excellent communication skills

IT skills

Organizational skills

Experience with dental software

Job description

As a key member of the Special Care Dental service, you will be the first point of contact for our vulnerable patients.

You will ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Responsibilities include greeting and welcoming patients and visitors to the clinic, ensuring all are dealt with professionally, warmly, and empathetically, and performing general office duties such as answering telephones, scanning, and filing notes.

Undertake other duties as directed by senior management.

Proposed interview date: 19-Aug-2025

Our Special Care Dental service requires an administrator to work at our Dental clinic. You will need excellent communication and IT skills, and be organized to complete administrative tasks promptly.

You will work closely with the Senior Dental Nurse and clinical staff to ensure the smooth running of the clinic, including scheduling, rescheduling, or cancelling appointments, arranging emergency appointments for patients with infection or pain, and assisting patients with forms.

Dealing with telephone inquiries and previous experience with dental software is desirable.

We thank you for considering joining Hertfordshire Community NHS Trust. We offer many benefits and focus on putting patients, their families, and carers at the centre of our vision – Outstanding Services and Healthier Communities.

Our staff are proud to be innovative, caring, and agile in their work. We welcome applicants from all backgrounds and ages.

Please apply promptly, as high interest may lead to early closure of this vacancy. We look forward to your application.

See the attached job description for more details.

While not a legal requirement, Hertfordshire Community NHS Trust encourages staff to be vaccinated against COVID-19.

We support flexible working options and welcome discussions to help maintain a healthy work-life balance.

This advert closes on Monday, 11 August 2025.