Dental Team Administrator

Integrated Care System; St Albans; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in St Albans is seeking an administrator for their Special Care Dental service. The role involves scheduling and managing patient appointments, assisting vulnerable patients, and performing general office duties. Candidates should have strong communication and IT skills, and prior experience with dental software is desirable. The position offers the opportunity to work within a caring team environment.

Benefits

Supportive work environment

Flexible working options

Training and development opportunities

Qualifications

• Administrative/clerical experience required.
• Working knowledge of office technology is beneficial.
• Experience using diary/appointment systems is desired.

Responsibilities

• Schedule, reschedule, or cancel appointments as required.
• Assist patients in filling out information forms.
• Handle telephone inquiries professionally.

Skills

Excellent communication skills

Organizational skills

IT skills

Ability to work as part of a team

Empathy

Education

GCSE English and Maths or equivalent

Computer Literacy

Tools

Dental electronic booking systems

Word

Excel

Email and Internet

Job description

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients .

You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic.

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.

Performing general office duties such as answering telephones, scanning and filing notes.

Undertake other duties that may occur from time to time as directed by senior management

*Proposed interview date: 19-Aug-2025*

Main duties of the job

Our Special Care Dental service requires an administrator to work at our Dental clinic

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquires

Previous experience of working with dental software is desirable.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Job responsibilities

Please see attached job description for more details

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Person Specification

Education

• GCSE English and Maths or equivalent
• Computer Literate

Experience and Knowledge

• Administrative/clerical experience
• Working knowledge of Word, Excel, E-mail and Internet
• Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
• Experience of using electronic and paper based diary / appointment systems
• Used Dental electronic booking systems
• Evidence working as part of a team

Skills and Abilities

• Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
• An understanding of adults and children with a range of special care needs

Other

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Community NHS Trust

Address

Unit 10, Sandridge Gate Business Centre Ronsons Way

Unit 10, Sandridge Gate Business Centre Ronsons Way