Dental Receptionist Great Western Hospitals NHS Foundation Trust

Katalysysts Consulting; Swindon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen to join a dedicated team in the Community Dental Service. This full-time role involves a variety of reception duties, including managing patient appointments, providing information, and handling payments. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a commitment to delivering high-quality service. You will work flexibly across multiple sites, ensuring that patients receive the best care possible. If you're looking to make a meaningful impact in a supportive environment, this position offers the chance to grow and contribute to the community's dental health.

Qualifications

• Experience in general administration and good communication skills are essential.
• Training will be provided for candidates with no dental IT experience.

Responsibilities

• Handle patient enquiries and appointments, ensuring confidentiality.
• Administer dental charges and maintain accurate records of transactions.
• Provide clerical support and maintain a welcoming reception area.

Skills

General administration

Communication skills

Organizational skills

Dental IT system

IT skills

Education

Relevant administrative experience

Tools

VDU equipment

SOEL dental appointment database

Job description

PREVIOUS APPLICANTS NEED NOT APPLY

Dental Receptionist Band 3 - This role is offered on a full-time basis of 37.5 hours per week.

An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full-time post.

The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing, banking, and other elements of general office administration.

Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.

The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.

The post holder will work as part of a front-line team to deliver high-quality services to the public and staff. The post holder will be required to arrange appointments and provide information to patients.

The role will involve handling payments, maintaining accurate records of transactions, and undertaking basic banking and reconciliation duties.

The post holder will also provide administrative support to members of the Dental Service Management Team. This role requires travel to all 4 sites of the service throughout Wiltshire as required.

The post holder will be required to work to a flexible shift pattern which will include weekend and bank holiday working.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are:

1. Service: We will put our patients first.
2. Teamwork: We will work together.
3. Ambition: We will aspire to provide the best service.
4. Respect: We will act with integrity.

Key Responsibilities:

1. Process and administer face-to-face, written, answer-phone, and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary, liaise with interpreters and other stakeholders.
2. Provide information and advice about dental services and access to NHS dental care for unregistered patients.
3. Obtain personal details from patients and other sensitive personal, social, and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle, and secure patient payments.
5. Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
6. Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.
7. Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.
8. Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
9. Mentoring new staff as required.
10. Travel to other sites within the Community Dental Service as required and sometimes at short notice, in case of staff leave of absence.
11. The post holder will be required to carry out the above duties at various locations within Wiltshire and take part in the weekend and Out of Hours Rota.
12. This role requires daily use of VDU equipment and SOEL dental appointment database.
13. Ensure safe, tidy, and welcoming waiting and reception areas.
14. Provide general clerical support including typing correspondence, mail handling, stock control, and photocopying. Maintain appropriate records, registry systems (including postal), and file correspondence and clinical records including radiographs, ensuring compliance with the agreed record keeping systems of the Trust.

This advert closes on Wednesday 8 Jan 2025.

Proud member of the Disability Confident employer scheme

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.