Dental Receptionist/Administrator

NHS; Guildford; On-site; GBP 24,000; Full time

Job summary

An independent provider of community health services is looking for a dedicated Dental Receptionist/Administrator to join their team in Guildford. The role involves providing essential administrative support, managing patient appointments, and ensuring a high-quality service. Candidates should possess NVQ qualifications or equivalent experience in a dental setting, along with strong organizational skills and a standard of English proficiency.

Benefits

Salary of £23,875 with pension access

Free tea, coffee, and milk

Membership to My Reward Hub for discounts

Access to wages as earned

Mental and physical wellbeing support

Access to eLearning and career development

Innovative funding for employee ideas

Qualifications

• Previous experience working in a dental setting.
• Ability to work in a team and build partnerships.
• Willing to work flexibly and across sites.

Responsibilities

• Provide a welcoming front-line service to patients.
• Operate appointment systems and manage enquiries.
• Maintain accurate patient records and manage referrals.

Skills

Good standard of written and spoken English

Knowledge of Clinical Governance

Good IT skills and information management

Organisational skills

Show aptitude for problem solving

Education

NVQ Reception/Administrator qualification or equivalent

Job description

We are seeking a dedicated and professional Dental Receptionist/Administrator to join our multidisciplinary team at Buryfields Clinic, Guildford. This is a vital role at the heart of our service, providing high-quality customer service and essential administrative support to ensure the smooth and efficient running of our dental clinics.

If you have prior experience working as an administrator or an NVQ Reception/Administrator qualification, we would love to hear from you!

As you will work flexibly across sites, a UK driving license and access to a car for work purposes are required for the role.

Interviews are likely to be conducted on Thursday, 12th June.

Main duties of the job

As a Receptionist/Administrator, you will:

• Provide a welcoming and supportive front-line service to patients, carers, and healthcare professionals.
• Operate and manage appointment systems, including scheduling, prioritising, and filling cancellations.
• Handle telephone and face-to-face enquiries with professionalism and efficiency.
• Maintain accurate patient records (both electronic and paper-based), manage referral and recall lists, and ensure timely data entry and analysis.
• Support clinicians by preparing day lists and coordinating patient notes.
• Process incoming and outgoing post, referrals, and reports.
• Liaise with other clinics and services to support patient care pathways.
• Contribute to service improvements by implementing and adapting policies and procedures.
• Provide general clerical and administrative support including filing, scanning, photocopying, and typing.
• Uphold patient confidentiality and comply with the Data Protection Act and Caldicott Guidelines.
• For a full list of requirements, please see the attached Job Description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children’s community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year — guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we may need to close it earlier than the date shown here. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

Our ideal candidate will have:

• Good standard of written and spoken English.
• Knowledge of Clinical Governance.
• Ability to work in a team and build and sustain partnerships.
• Good IT skills and information management.
• Organisational skills.
• NVQ Reception/Administrator qualification or equivalent.
• Previous experience working in a dental setting.
• Show aptitude for problem solving.
• Willing to work flexibly and across sites.
• Hold a full UK driving licence and have use of a car.

For a full list of requirements, please see attached job description.

As a Receptionist/Administrator, you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £23,875.00 with access to our group pension.
• Free tea, coffee, and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping, as well as cashback and voucher offers for treats for you and your loved ones.
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates.
• Online and face-to-face help with your mental and physical wellbeing from healthy recipes and activity challenges to post-trauma support, legal, debt, and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas to help us deliver our purpose: changing lives through transforming health and care, backed by at least £100,000 of ringfenced innovation funding each year.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to ensure suitability for the role.