Dental Receptionist

Clyde Munro Dental Group; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading dental practice in Glasgow is seeking a Receptionist to provide excellent patient care and support within a friendly team. Responsibilities include managing appointments, maintaining patient records, and ensuring a welcoming environment. The ideal candidate will have relevant experience, strong customer service skills, and a willingness to learn. This role offers competitive pay and career progression opportunities.

Benefits

Competitive pay scale

Career progression opportunities

Recommend a friend bonus

Company paid GDC fee

Professional Development

Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Enhanced family friendly policies

'You Days' for personal milestones

Qualifications

• Relevant experience in a general practice environment is desirable.
• Proven track record in a customer/patient focused reception environment.
• Willingness to demonstrate the highest levels of patient care.
• Ability to work independently and as part of a team.
• Enthusiastic, with a desire to learn and develop new skills.

Responsibilities

• Create a welcoming environment for patients.
• Maximise the use of the internal system for accurate patient records.
• Answer the telephone, make appointments, and collect patient charges.
• Maintain reception cleanliness standards.
• Manage the appointment book for clinicians.

Job description

Overview

Join our Team!

We are excited to be recruiting a Receptionist to join our team at Alexandra Park Dental Care, working Monday-Thursday.

Alexandra Park Dental Care is located at 427 Alexandra Parade, Glasgow, with parking available on nearby streets. Our friendly team are passionate about providing first class dental care within a relaxing, comfortable and welcoming environment.

Your Role

You will be responsible for providing a professional reception service and ensuring excellent patient care in line with our practice values. In addition, you will play an important role in ensuring compliance with all health and safety guidance.

Responsibilities

• Creating a welcoming environment for patients that sets them at ease from the outset
• Maximising the use of the internal system (Software of Excellence) to ensure accurate patient records are maintained
• Answering the telephone, making appointments and collecting patient charges
• Maintaining practice reception cleanliness standards to ensure the patient has confidence in the quality of the care they will receive
• Managing the appointment book for all clinicians to ensure surgery utilisation and clinician productivity while meeting patient appointment needs

About You

• Relevant experience gained in a general practice environment is desirable. Dentalnurse or dental receptionist experience is preferred
• Proven track record in a customer/patient focused reception environment is required
• Willing to demonstrate the highest levels of patient care
• The ability to work on own initiative as well as part of a team
• Enthusiastic, with an appetite to learn and develop new skills

Benefits

• Competitive pay scale
• Career progression opportunities within the group
• Recommend a friend bonus
• Company paid GDC fee
• Professional Development – access to online training and educational assistance
• Wellbeing initiatives
• Cycle to work scheme
• Employee Assistance Programme
• Enhanced family friendly policies
• ‘You Days’ - a day off for moving house or getting married

Alexandra Park Dental Care– Part of Clyde Munro Group

Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.

We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.