Dental Practice Development Manager

Henry Schein Dental Recruitment; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Henry Schein Dental Recruitment is helping a private, established clinic in Barnet, London to appoint a Dental Practice Development Manager. The role is full time with start as soon as possible and days/hours to be confirmed.

You will lead a calm, high-performing practice, balancing patient experience with team wellbeing and commercial outcomes. You will manage KPIs, develop a multidisciplinary team, oversee diary management and ensure regulatory readiness while driving improvements and local

Qualifications

• KPI management, performance and commercial targets.
• Understanding of practice-level financials, revenue drivers and cost control.
• Confident leadership style with ability to motivate and develop others.
• Experience handling people matters including performance improvement.
• Organised, structured and solutions focused with follow-through.
• Patient-centred mindset with confidence managing concerns and complaints.
• Dental management experience; minimum 5 years.

Responsibilities

• Lead day-to-day practice performance across people, patients and performance.
• Develop the multidisciplinary team with clear expectations and ownership.
• Track core KPIs: utilisation, conversion, revenue and patient experience.
• Collaborate with Treatment Coordinators and clinicians to optimise the patient journey.
• Oversee diary management balancing productivity and high-quality experience.
• Maintain regulatory compliance and ongoing CQC readiness.
• Manage costs, stock and budgets in line with targets.
• Own operational processes, spot risks early and drive improvements.
• Resolve patient feedback with care and pace.
• Support local growth through marketing and community engagement.

Skills

KPI management

Performance management

Budget oversight

Leadership

People development

Patient complaints handling

Organisational planning

Job description

A new opportunity has become available for a Dental Practice Development Manager to join a fully private, established clinic located in Barnet, London.

Start date – as soon as possible.

This role is to work full time, exact working days/hours are to be confirmed.

What Your Day Will Look Like

You will:

• Thrive in a role built to support a calm, high performing practice, balancing patient experience, team wellbeing and commercial outcomes.
• Lead day to day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

Essential Experience

• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient centred mindset with confidence managing concerns and complaints effectively
• Previous Dental Management experience (Minimum 5 years)

What You Gain

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset