Dental Nurse

JR United Kingdom; Blackpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Blackpool is seeking a dynamic Dental Nurse to join their telephone triage service. The ideal candidate will provide excellent patient care by answering calls, giving dental advice, and supervising the team. Candidates must be GDC registered and possess NVQ L3 in Dental Nursing or equivalent. This part-time role occurs during Monday evenings, with potential for growth in a rewarding environment.

Benefits

NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Qualifications

• GDC registered Dental Nurse.
• Able to multitask, type & talk simultaneously.
• Experience in an emergency dental setting preferable.

Responsibilities

• Undertake telephone assessments in a call centre environment.
• Provide dental advice and health information.
• Supervise the team on shift.

Skills

Honest

Kind

Compassionate

Organisational skills

Negotiation skills

IT Skills

Education

NVQ L3 in Dental Nursing or equivalent

Oral Health Education

Job description

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Location: Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW

Reports to: Dental Operational Specialist

Hours: Monday Evenings: 5:30pm 9:00pm, weeks 1 to 4 available

Closing Date: 20thAugust 2025

Overview of the role:

The dental helpline aims to direct patients following a telephone triage to the most appropriate service whether that be advice or an appointment, or an onward referral.Patients may need urgent and emergency dental care for symptoms such as: Pain, Swellings, Bleeding and Injuries/Traumas.

A caring and compassionate personality is extremely important, as well as being a confident dental nurse, able to supervise the team on your shift in a busy and sometimes challenging environment, with the support of operational specialists.

The Service:

We are commissioned by Lancashire and South Cumbria, Integrated Care Board to provide an NHS telephony dental triage & signposting service. The helpline receives around 180k calls per year and we book in and out of hours, urgent and emergency dental patients 365 days a year, at multiple sites across Lancashire & South Cumbria. We believe in making a difference, and pride ourselves on delivering high quality patient care with clinical and non-clinical call handlers.

Role:

An exciting opportunity has arisen for a dynamic Individual to develop their dental nursing career within our dental service working in a different environment to the dental practice. Your dental nurse skills will help us deliver outstanding dental care through our innovative telephony service.

We are looking for a people person who will enjoy providing exceptional support and advice over the phone in a friendly, professional compassionate manner.

An honest & reliable person, who cares about their work & team members. You must be able to stay calm under pressure, able to prioritise well, and communicate effectively with patients, colleagues and external providers.

Main Duties

Call Handling element of role:

Undertake telephone assessments in a call centre environment: providing dental advice, medication and health information, supporting patients to access the appropriate level of care, and the best way to manage their symptoms.

To quickly collect and input accurate data, ensuring confidentiality of patient data.

To use advanced listening, probing and facilitative skills when taking calls, some of which can be highly challenging due to emotive circumstances or caller aggression (utilising language support services as necessary), and provide support to callers who may be non-compliant with recommended outcomes.

To participate in the continuous quality improvement audit process to develop individual performance, and service delivery, suggest improvements.

To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with policies. Identify and act when own or others action undermines equality and diversity.

Support a no blame culture when raising concerns around risks, or incidents that may occur, do so at the earliest reasonable opportunity.

Liase with internal and external colleagues, providers, services in a friendly professional manner.

To stay up to date with all mandatory training.

Dental Nurse/Supervisory element of role:

Act appropriately and timely of a pateints clinical needs, utilising professional clinical judgement, supported by our softwares decision support templates, but to be accountable for decisions made in relation to clinical advice.

Utilise dental expertise within professional scope of practice in decision-making and be able to answer questions on treatment and able to provide reassurance or escalate if necessary.

Utilise opportunities in providing oral health education during the consultation process and signpost to useful resources.

To adhere to national and local policies and procedures and work within the GDC Standards & scope of practice.

To maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary.

Oversee and supervise the team on shift, communicating relevant information quickly, and supporting your team throughout. Managing the clinics available that day ensuring utilisation of clinics are appropriate.

Liase directly with clinics/providers to resolve any queries, clinic changes or where patient safety is a concern.

To support a learning environment in which quality, performance and development can flourish and to contribute on nursing development issues.

Any reasonable duties requested by manager.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Confidentiality

In the course of your duties, you may have access to confidential material about patients, members of staff or other health service business. On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and /or

treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from your manager. Similarly, no

information of a personal or confidential nature concerning individual members of staff should be

divulged to anyone without the proper authority having first been given. Failure to observe these rules will be regarded by FCMS as serious or gross misconduct which could result in disciplinary action being taken against you.

Health and Safety/Security

Staff must be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of colleagues and patients. Staff must also be aware of the action to be taken in the event of a fire and must attend a fire lecture annually. It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk.

Employees will, therefore, refer any matters of concern through their respective managers. Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

Safeguarding Vulnerable Adults and Children

All members of staff have a duty to safeguard and promote the welfare of vulnerable adults and children in all relevant areas of their work. This includes attendance at relevant training events and being aware of FCMS Safeguarding policy and procedures.

GP Care operates a Non-Smoking Policy which limits smoking in the workplace. Employees are required to observe the rules laid down in the policy and failure to do so may result in disciplinary being taken.

FCMS (NW) Ltd has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and the companys Equality and Diversity Policy.

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

PERSON SPECIFICATION

Qualifications

NVQ L3 or equivalent in Dental Nursing.

Oral Health Education

Experience

GDC registered Dental Nurse

Able to multitask, type & talk simultaneously.

Experience in an emergency dental setting preferable.

Telephone triage

Skills, Knowledge and Competencies

Honest, Kind & Compassionate

Approachable

Confidence with talking patients and unexpected situations.

Confident with supervising a team, ensuring our culture is always upheld.

Teamworking and able to work autonomously.

Negotiation and influencing skills.

Act on own initiative.

Organisational and communication skills.

IT Skills

Experience of picking up safeguarding concerns & being able to ask probing questions in a delicate manger to obtain important information.

Demands of the Job

Extended periods working on a computer and on the phone.

Able to manage disappointed patients in a world where NHS dentistry is not as widely available.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.