Dental Customer Experience Specialist

Henry Schein; Chatham; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Life Insurance

Cycle to Work

Subsidised gym membership

Health & Wellbeing Apps

Employee discounts

Hybrid/flexible working

Job summary

Henry Schein is seeking a Customer Service Representative to join our UK team in a hybrid role. You will handle customer inquiries by phone and email, log cases in the CRM, and coordinate with internal teams and suppliers to resolve issues efficiently.

The role requires strong English communication, a proactive problem-solving attitude, and the ability to manage high-volume interactions while maintaining excellent customer care.

Qualifications

• High standard of spoken and written English is required.
• Basic numeracy.

Responsibilities

• Friendly, polite and helpful communication by telephone, email and other omni channels.
• Ability to listen carefully and ask questions to understand how you can help customers.
• Quick and accurate logging of call details into a case file on CRM.
• Ability to answer high volumes of calls and provide first touch resolution or log details for investigation.
• Collaborate with internal departments, field teams and manufacturers to resolve issues.
• Communicate with external carrier companies to track deliveries and arrange returns to the warehouse.

Skills

English proficiency

Fast keyboarding

Customer service experience

Dental products knowledge

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

Henry Schein is seeking a Customer Service Representative to join our UK team in a hybrid role. You will handle customer inquiries by phone and email, log cases in the CRM, and coordinate with internal teams and suppliers to resolve issues efficiently.

The role requires strong English communication, a proactive problem-solving attitude, and the ability to manage high-volume interactions while maintaining excellent customer care.