Dental Access Coordinator

Kent Community Health NHS Foundation Trust; Borough of Swale; On-site; GBP 40,000 - 60,000; Part time

Job summary

An NHS Foundation Trust in England is seeking two Dental Access Coordinators to manage dental enquiries and provide guidance to patients. Candidates should have a strong customer service background and excellent telephone skills. The role requires managing appointments and maintaining compliance with Information Governance. Flexible working options are available.

Qualifications

• Experience in a call centre team or customer-focused role where high-quality customer service is essential.

Responsibilities

• Provide outstanding care by delivering information and guidance to patients and carers.
• Handle correspondence, schedule appointments, and manage diaries.
• Ensure compliance with Information Governance policies.

Skills

Excellent telephone manner

Customer service experience

Standard keyboard skills

Familiarity with IT software (Word, Excel, email)

Job description

The post holder will be a key member of the Dental Helpdesk and will act as an ambassador for the service by providing a central contact point for daytime emergency dental enquiries and directing callers to the most appropriate service for their needs.

The post holder will manage their own workload and have an excellent telephone manner, dealing with enquiries professionally and helpfully. Experience in a call centre team or a customer-focused role where high-quality customer service is essential is required. The candidate should have standard keyboard skills and be familiar with IT software including Word, Excel, and email.

This advert is for two Dental Access Coordinators, each for 18.75 hours per week.

Working patterns will be:

• Week 1 - Monday and Tuesday, 8:00 - 16:00
• Week 2 - Monday, Tuesday, and Wednesday, 8:00 - 16:00

or

• Week 1 - Wednesday, Thursday, Friday, 8:00 - 16:00
• Week 2 - Thursday and Friday, 8:00 - 16:00

Responsibilities include:

• Providing outstanding care by applying customer care principles when delivering routine and complex information and guidance to patients, carers, relatives, or colleagues, both verbally and in writing. Communication should be professional and compassionate, especially when barriers such as anxiety, cultural differences, or language difficulties are present.
• Ensuring team effectiveness through administrative tasks such as handling correspondence, scheduling appointments, managing diaries, maintaining stock, and completing forms, surveys, and audits.
• Maintaining compliance with Information Governance policies by accurately managing patient and colleague records, and organizational reports.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship; applicants must provide evidence of right to work in the UK. For sponsorship inquiries under a discounted salary threshold, contact [e-mail].

Rated ‘outstanding’ by the CQC, we are committed to high standards of patient care and service excellence. We value diversity and welcome applications from varied backgrounds, perspectives, and experiences.

We collect data on protected characteristics to promote equity, diversity, and inclusion, ensuring fair access to opportunities and supporting our goal of being a Great Place to Work.

We support flexible working arrangements; discuss your preferences with us to find a suitable plan that balances work, personal, and family commitments.

For further details or informal visits, contact:

Name: Jade Startup
Job title: RMC/Dental Helpdesk Manager
Email: [e-mail]