Dementia Care Co-Ordinator-Surrey Downs H&C

Surrey Downs Health & Care Partnership; Epsom; On-site; GBP 27,000 - 31,000; Part time

Job summary

An innovative role awaits you in a forward-thinking healthcare partnership dedicated to providing exceptional care to patients, particularly those living with dementia. This position involves collaborating with a diverse team of healthcare professionals to coordinate and navigate care effectively. You will play a crucial role in enhancing patient understanding of their health and well-being while ensuring seamless transitions between various care services. Join a community-focused organization that values person-centered care and aims to improve access to essential health services for local residents. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Qualifications

• Experience in healthcare administration and working with dementia patients.
• Strong communication and empathetic skills are essential.

Responsibilities

• Manage appointments and support patients in navigating health services.
• Maintain accurate records and ensure adherence to data protection laws.

Skills

Healthcare Experience

Patient Administration

Communication Skills

Empathy

Knowledge of Dementia Care

Education

Grade Achieved

2 Years Experience

Tools

GP Records Systems

Job description

Main area Surrey Downs Health and Care Grade NHS AfC: Band 4 Contract Permanent: 15 hrs per week, can be worked over 2 or 3 days per week. Hours Part time - 15 hours per week (Can be worked over 2 or 3 days) Job ref 343-SDH&C-7045347

Employer Surrey Downs Health and Care Employer type Public (Non NHS) Site Tattenham Community Team, next to Tattenham Health Centre, Town Epsom Downs Salary £27,857 - £30,570 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 27/03/2025 23:59

Surrey Downs Health and Care

NHS AfC: Band 4

Job overview

Surrey Downs Health & Care

This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators to wrap care around our population as a ‘one team’ approach providing co-ordination and navigation of care and support to our patients living with Dementia.

Main duties of the job

1. Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.
2. Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
3. Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.
4. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
5. Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.
6. With training support people to develop and implement personalised care and support.

Working for our organisation

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area.
• CSH Surrey.
• Epsom and St Helier’s University Hospitals NHS Trust.

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities

1. Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
2. Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through the wider health and care system.
3. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
4. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Person specification

• Healthcare Experience Administration and patients.
• Achieved Grade / 2 Years Experience.
• Previous experience working with Dementia Patients.
• Previous experience in Healthcare environment.
• Achieved Grade and 2 years Experience.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.