Demand & Supply Planner

Lindt & Sprüngli; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Lindt & Sprüngli seeks a Demand & Supply Planner in London to enhance inventory flow and forecast accuracy between UK and Ireland. This pivotal role requires strong analytical skills and experience in FMCG demand planning. Join us to contribute to our vision of enchanting the world with chocolate.

Benefits

Bonus

Pension

Life cover

Chocolate allowance

Discounts

Personal incentive

Birthday day off

Qualifications

• Proven experience in demand and supply planning within FMCG, ideally UK and Ireland markets.
• Strong analytical and mathematical skills.
• Ability to influence and network internally and externally.

Responsibilities

• Optimize inventory flow between UK and Ireland warehouses.
• Lead monthly demand reviews as part of the IBP process.
• Collaborate daily with supply chain, sales, marketing, and finance teams.

Skills

Analytical skills

Mathematical skills

Commercial acumen

Communication skills

Organizational skills

Education

Undergraduate degree in Supply Chain, Maths, Science, Finance, Business, Economics, or related field

Tools

Excel

PowerPoint

SAP S4

SAP IBP

SAP R&S

Visual Fabric

Job description

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We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our global purpose to enchant the world with chocolate and our UK vision of creating moments to make everyone feel special, we have around 400 team members in the UK across our head office, retail, and field sales divisions. We are a top 20 great place to work and proud of our incredible people, our values-led culture, and our iconic market-leading brands such as LINDOR and GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, controlling every step of our production process.

Where you’ll be based

This role is based in Feltham, London, with hybrid working (60% in the office, 40% WFH). From late 2025 / early 2026, our head office will move to Richmond upon Thames.

How you could help us to enchant the world with chocolate

The Demand & Supply Planner will serve as a key link between the Ireland commercial and UK supply chain teams, focusing on forecast accuracy and supply planning efficiency. The role involves optimizing inventory flow between UK and Ireland warehouses, ensuring product availability while minimizing waste and costs.

This high-visibility role acts as the main liaison for the Irish market within the broader supply chain, responsible for delivering reliable, customer- and brand-level rolling forecasts. The planner will use demand & supply planning tools and collaborate daily with cross-functional teams including supply chain, sales, marketing, and finance to drive integrated planning and execution.

Key responsibilities include leading monthly demand reviews as part of the IBP process for Ireland and UK customers, co-owning customer forecasts with the sales team, and providing forecasting insights through analysis of purchasing trends. A commercial mindset is essential to interpret market dynamics and translate them into demand plans that support growth and service excellence.

The role also involves collaborating with marketing to deliver long-term forecasts at the brand and division level, and facilitating alignment meetings to support strategic planning. Regular travel to Ireland is required to maintain engagement and alignment.

• Act as the primary interface between the Ireland commercial team and UK supply chain team, ensuring seamless coordination
• Lead and facilitate monthly demand and IBP reviews, using forecasting tools to deliver accurate forecasts at SKU and customer level
• Generate insights through data analysis, explaining forecast outputs and variances
• Collaborate with sales, marketing, finance, and logistics teams to align on forecast assumptions
• Evaluate and improve demand & supply planning processes
• Monitor forecast accuracy and bias, assessing impact on service levels and inventory
• Manage new product introductions and SKU transitions, ensuring forecast accuracy
• Work with demand control and supply planning teams to ensure future demand visibility
• Plan and place replenishment orders for Ireland from the UK and factories
• Build and optimize Ireland load compositions based on demand forecasts
• Liaise with 3PL providers, factories, and hauliers for inbound deliveries
• Communicate stock and service risks proactively
• Manage Ireland warehouse capacity, including stock policies and inbound loads
• Identify and implement continuous improvements in planning processes

What experience you will bring

• Proven experience in demand and supply planning and IBP/S&OP within FMCG, ideally UK and Ireland markets
• Proactive learning mindset and adaptability
• Strong analytical and mathematical skills
• Experience working with sales or marketing in a commercial FMCG environment
• Strong commercial acumen to interpret market dynamics
• Excellent communication and presentation skills
• Ability to influence and network internally and externally
• Highly organized, detail-oriented, and able to manage multiple priorities
• Excellent attention to detail
• Knowledge of account management functions for business analysis
• Advanced proficiency in Excel and PowerPoint; experience with SAP and demand & supply planning systems (SAP S4, SAP IBP, SAP R&S, Visual Fabric) is essential
• Undergraduate degree in Supply Chain, Maths, Science, Finance, Business, Economics, or related field preferred

How you will be rewarded financially

The salary range is £40,000 - £50,000 pro-rated, plus benefits including bonus, pension, life cover, chocolate allowance, giveaways, discounts, personal incentive, birthday day off, and more!

Being yourself every day

We want everyone at Lindt to feel safe to be themselves, empowered, represented, celebrated, and included. This is reflected in our dress policy and proactive DE&I strategy.

Living our values every day

Our values—Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly, and Making an Impact—are integral to our culture.

What you can expect from us

We offer an exciting role in a fast-growing organization with a supportive environment that fosters your career growth and supports your wellbeing.