Demand Analyst

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 40,000 - 51,000; Full time

Job summary

Kelda Group is seeking a Demand Analyst to join their Water Service Delivery team. This role involves providing analytical support, maintaining the demand platform, and delivering projects to enhance water efficiency. With a competitive salary and a range of benefits, this position offers an exciting opportunity to contribute to Yorkshire Water's mission of delivering essential services to the community.

Benefits

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays - plus an extra wellness day!

Life assurance cover of 4 times pensionable salary

Online GP service, cycle to work scheme, gym membership discounts

Qualifications

• Extensive experience in compiling and interpreting data from various sources.
• Understanding of the water distribution network and the calculation of PCC and NHH.
• Ability to meet stringent timescales and multi-task as required.

Responsibilities

• Configure demand components in Netbase and integrate AMI data for water efficiency activities.
• Deliver training and support end users of the Netbase Application.
• Create and embed management information dashboards to support performance.

Skills

Data interpretation

Relationship building

Analytical thinking

Time management

Pressure handling

Education

HND level or relevant experience in an analytical role

Tools

Netbase

SAP

Halma Dataview

Datagate

Job description

Demand Analyst

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £40,677 - £50,834
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Demand Analyst progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw / Hybrid Working (2 days office a week - Bradford)

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Demand Analyst to join the Water Service Delivery/Water Strategy Planning & Investment team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery/Water Strategy Planning & Investment team are a key part of how we plan to meet the changing expectations of customers and regulators.

Reporting to the Water Efficiency Manager, the Demand Analyst is a crucial role responsible for providing key analytical and reporting functions to meet Yorkshire Water's Performance Commitments for Per Capita Consumption (PCC) and Business Demand Reduction (NHH). The Demand Analyst maintains the demand platform in the Netbase software system, resolves data issues, and offers technical support. They deliver projects to enhance PCC and Business Demand reduction reporting, create management information dashboards, and provide performance insights to stakeholders. Additionally, the role involves aligning demand forecasts with water resource planning and tariff development for future Asset Management Periods (AMPs).

Where you fit in:

As our Demand Analyst you will

• Configure demand components in Netbase and integrate AMI data for water efficiency activities.
• Competently use the Netbase Application, deliver training, and support end users.
• Work with teams in Water Efficiency, Leakage, Water Service Delivery, TEC, and Smart to improve demand reporting and processes.
• Identify and deliver improvements in the water balance calculation to ensure accurate PCC and NHH outputs.
• Build relationships with external stakeholders for data collaboration and consultancy projects.
• Collaborate with smart metering data leads to integrate data into business processes for water efficiency programs.
• Calculate and compare the benefits of water efficiency initiatives against forecasts, and adjust forecasts based on real-time data.
• Create and embed management information dashboards to support PCC and NHH Demand Reduction performance.
• Maintain PCC and NHH data accuracy, identify anomalies, and develop processes to mitigate issues.
• Represent the company in APR audits with Ofwat, ensuring compliance with reporting guidelines.

What skills & qualifications you will need:

• Extensive experience in compiling and interpreting data from various sources.
• Understanding of the water distribution network and the calculation of PCC and NHH.
• Familiarity with Yorkshire Water's systems including SAP, AI2, ROD2/SPOT, Odyssey, and YorBill.
• Ability to focus on specific activities while understanding the broader impact on service delivery.
• Ability to develop and maintain effective relationships with colleagues and customers.
• Ability to meet stringent timescales and multi-task as required.
• Ability to cope under pressure and remain calm and rational.
• Experience with Halma Dataview and Datagate.
• HND level or relevant experience in an analytical role.

You will also benefit from having:

• Experience of delivering against challenging business targets.
• Previous experience in a commercially orientated and / or regulated environment.
• Able to understand where your role fits within a business plan and develop ways to deliver and enhance the outputs required.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Demand Analytics and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date - 31st May 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.