Delivery Technician

Copeland; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking a Delivery Technician to handle dispatches and ensure customer satisfaction. This role involves stock picking, preparing shipping paperwork, liaising with carriers, and training junior staff. The ideal candidate will have strong experience in delivery processes and excellent communication skills while adapting to a dynamic work environment.

Benefits

Private Medical cover

Employee Assistance Program

Recognition programs

Qualifications

• Extensive experience of standard stores and delivery processes.
• Good awareness of Health and Safety.
• Ability to multi task and meet deadlines.

Responsibilities

• Accurately pick stock items in accordance with the outgoing paperwork.
• Prepare shipping paperwork and customs documentation.
• Liaise with carriers for delivery.

Skills

Customer focus

Multi-tasking

Communication skills

Tools

PC skills

Job description

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The Delivery Technician, working closely with Customer Care team, will prioritize, handle and implement all dispatches from PUK factory. This is in order to support growth of the business, exceed customer expectations, thus growing customer service, whilst maintaining excellent quality and adherence to trade compliance.

In this role, your responsibilities will be:

• Accurately pick stock items in accordance with the outgoing paperwork ensuring conformance to customer requirements.
• Prepare shipping paperwork, including customs documentation, using prepared templates to deadlines, completion of records, understanding of quality and compliance records, packing of boxes and organizing collections.
• Liaise with the various carriers used for delivery to customers right up to the point of delivery.
• Track deliveries and handle any import clearance delays.
• Use the company computer systems to maintain accurate records, carry out stock transfers and/or adjustments etc.
• Be prepared to undertake any internal/external training as required.
• Be as flexible as possible with working hours at times of heavy workload.
• Deal with dispatches by post or courier.
• Proactively contribute to crafting a good team environment.
• Anticipate and overcome obstacles in the performance of duties.
• Be resilient, optimistic and open to change.
• Train and supervise Junior Delivery Technician.

Who you are:

Customer focus driven with the capability to efficiently and accurately handle complexed tasks. You will adjust communication content and style to meet the needs of our diverse collaborators. Familiarity with working under deadlines and in a target driven environment. You model as self motivated with a positive can do demeanour, reliable and comfortable working in a changing environment.

For this role, you will need:

• Extensive experience of standard stores and delivery processes.
• Good awareness of Health and Safety.
• Ability to multi task and meet deadlines.
• PC skills commensurate with the requirement of the post.

Preferred Qualifications that set you apart:

• Excellent communication skills both verbal and written.

Our Culture & Commitment to you:

At Emerson, we prioritize a workplace where every employee is valued, respected and empowered to grow. We foster an environment that encourages innovation, collaboration and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognise the importance of employee well-being. We prioritise in providing competitive benefit plans, including Private Medical cover, Employee Assistance Program, Employee Resource Groups, recognition and much more.