Delivery team member

TN United Kingdom; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic delivery team where you will be the face of our esteemed brand, ensuring customers receive exceptional service with every delivery. This role requires a proactive attitude, excellent communication skills, and the ability to work well under pressure while assembling furniture on-site. You will be part of a supportive environment that values your contributions and offers opportunities for skill development. If you are passionate about delivering outstanding customer satisfaction and enjoy working in a team, we want to hear from you!

Benefits

Generous Staff Discount

Company Pension Scheme

Qualifications

• Outstanding communication skills for face-to-face and phone interactions.
• Exceptional time management and ability to work under pressure.

Responsibilities

• Meet and exceed customer expectations for delivery and installation.
• Assemble furniture on-site and ensure waste is disposed of properly.
• Complete documentation accurately at the end of each journey.

Skills

Communication Skills

Time Management

Attention to Detail

Teamwork

Problem Solving

Education

Experience in Furniture Assembly

Job description

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As part of the delivery team you will be the last point of contact with the customer and so you will need to have excellent communication skills, be of high presentation and act professionally at all times when representing our prestigious brand.

We are looking for people who can demonstrate a passion for delivering outstanding customer satisfaction, have a positive 'can do' attitude and are willing to go the extra mile to ensure our customers achieve a level of service from their delivery that is consistent with the high standards of service we achieve when they order.

In this role you will work both independently and in a multiple person team to deliver a first class home or business delivery service. We expect our customers to receive a positive customer experience each and every time. You will always strive to exceed the customer expectations building on an already established and respected relationship

Key responsibilities

• Meet and where possible exceed customer expectations in the delivery and installation of their furniture.
• Construct furniture items on-site or in customer’s homes as per our customer contract guidelines, removing waste packaging and returning it to the for appropriate waste disposal.
• Ensure first class customer service is experienced at all times.
• Ensure all documentation is completed and returned accurately at the end of each journey.
• Report any discrepancies to the General Manager as soon as they are identified.
  
  

Experience & Qualifications

Outstanding communication skills targeted at handling customers face to face and over the phone.

Exceptional time management, working to tight deadlines.

Previous experience in assembling flat pack furniture.

Capability of working well under pressure.

Proven ability to exhibit great attention to detail.

A great team player.

Due to the nature of the work heavy lifting is required. This includes safely carrying and assembling furniture. It is therefore essential that the successful applicant is capable to carry out this nature of work.

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

Benefits include generous staff discount and access to a company pension scheme with employer contributions.

If you feel that you have what it takes to support BoConcept in delivering a world class service then we would love to hear from you.

Job Types: Part-time, Permanent