Delivery Support Specialist - Early Start, 5pm Finish

Dunelm; Dartford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Circadian-friendly shifts

Pension scheme contribution

Sharesave scheme

Cycle to work scheme

Discount on Dunelm products

Job summary

Dunelm is seeking a reliable Drivers Mate to join our Home Delivery Network. You’ll support drivers, help with loading and unloading, and communicate with customers to ensure a positive doorstep experience.

Expect early starts with evenings free, a rotating mix of long and short weekends, and opportunities to contribute to a culture of safety and service. You’ll work on site, with benefits including a pension, Sharesave, and product discounts.

Qualifications

• Previous distribution experience.
• Excellent PDA/Phone skills.
• Experience in dealing with both customers and drivers in a clear and calm manner.
• Ability to build effective working relationships with different colleague groups.
• Ability to adapt to changing business needs in a positive way.
• Being flexible in your approach and able to adjust to the needs of the business when required.

Responsibilities

• Support delivery drivers and ensure smooth handovers at customer doors.
• Assist with loading/unloading and warehouse tasks as needed.
• Maintain accurate timekeeping and efficient communication with drivers and customers.
• Follow health and safety regulations and promote safe practices on site.
• Promote customer experience through courteous service and did provide "Room of Choice" and packaging removal when offered.
• Lend support across teams during peak periods and weekend rotations.

Skills

Distribution experience

PDA/Phone skills

Customer & driver communication

Relationship building

Adaptability

Flexibility

Job description

Dunelm is seeking a reliable Drivers Mate to join our Home Delivery Network. You’ll support drivers, help with loading and unloading, and communicate with customers to ensure a positive doorstep experience.

Expect early starts with evenings free, a rotating mix of long and short weekends, and opportunities to contribute to a culture of safety and service. You’ll work on site, with benefits including a pension, Sharesave, and product discounts.