Delivery Support & Operations Analyst

ZipRecruiter; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A dynamic consultancy in London is seeking a Delivery Support & Operations Analyst to enhance the contractor experience and operational efficiency. This role involves managing onboarding and compliance, monitoring contractor performance, and implementing process improvements. Ideal candidates will have 1-4 years of experience, strong attention to detail, and proficiency in data processes. The position supports hybrid working and a strong team culture.

Benefits

Training & Development

28 days holiday allowance

In-office gym

Birthday day off

Qualifications

• 1–4 years of experience in operations, delivery support, or project coordination.
• Strong attention to detail and confident communication skills.
• Proficient in managing reporting and data processes.

Responsibilities

• Manage onboarding including BPSS checks and client-specific requirements.
• Monitor contractor performance and track accurate POs.
• Implement process improvements and automation opportunities.

Skills

Attention to detail

Communication skills

Organizational skills

Proficient in spreadsheets

Education

Degree in business, operations, or related field

Tools

CRMs

Job description

Job Description

Work Hard – Be Accountable – Be a Good Human

These are our non-negotiables at SR2.

SR2 Consulting is a fast-growing consultancy supporting major UK government departments and health services with digital transformation. Backed by a socially responsible recruitment business, we’re committed to operational excellence, social value, and making a positive impact.

We’re seeking a Delivery Support & Operations Analyst to help us deliver a seamless experience across our contractor network, clients, and internal teams.

This role supports the full contractor lifecycle - from onboarding and compliance to reporting and client coordination. You’ll play a vital part in ensuring smooth mobilisation, accurate data handling, and operational efficiency across our public sector accounts.

Key Responsibilities

• Manage onboarding (including BPSS checks, SoW coordination, client-specific requirements).
• Monitor contractor performance (e.g., monthly check-ins, RAG reporting).
• Track and secure accurate POs to support finance and payroll processes.
• Maintain contractor and client records; support document and bid preparation.
• Monitor pipeline activity and live government tenders.
• Identify and implement process improvements and automation opportunities.

About You

• 1–4 years of experience in operations, delivery support, or project coordination—ideally within consulting or public sector environments.
• Strong attention to detail, confident communication skills, and highly organized.
• Proficient in spreadsheets, CRMs, and managing reporting and data processes.
• Degree (or equivalent experience) in business, operations, or a related field.
• Aligned with SR2’s values of collaboration, impact, and integrity.

Desirable

• Knowledge of public sector onboarding and security clearance (e.g., BPSS, SC).
• Experience with frameworks, bids, or SoW mobilisation.
• Experience supporting contractor or associate delivery models.

Why Join SR2?

• Training & Development: We invest in you to help you excel.
• Purpose-Driven: Contribute to charities, environmental initiatives, and ethical consulting.
• Epic Team Culture: Holidays, events, on-site gym, volunteering, lunch clubs.
• Annual Leave: 28 days holiday allowance + 1 day per year of service.
• If your birthday falls on a weekday, take it off on us!
• Hybrid Working: In-office on Monday, Wednesday, and Friday.
• Working Hours: Monday to Thursday 8:30 am – 5:30 pm; Friday 4 pm finish.