Delivery Support Manager

Capita plc; United Kingdom; Remote; GBP 34,000 - 40,000; Full time

Job summary

Capita plc is seeking a Delivery Support Manager to oversee fire risk assessments and manage team outputs effectively. This role involves ensuring quality assurance, processing system access, and supporting data accuracy. The position is home-based with occasional travel to meetings, offering a competitive salary and an inclusive work environment.

Benefits

Salary up to £40,000

23 days' holiday (rising to 27)

Paid volunteering day

Company pension and life assurance

Health & wellbeing benefits

Employee Network Groups

Work from Home

Qualifications

• Strong IT skills and adaptable to in-house systems.
• Ability to interpret data using Microsoft Excel.
• Experience in a similar role with fire safety is advantageous.

Responsibilities

• Manage delivery of fire risk assessments and quality assurance.
• Implement processes for logging and tracking tasks.
• Support with fire safety IT system administration.
• Coordinate administrative tasks for team meetings.

Skills

IT skills

Data interpretation

Communication

Multi-tasking

People skills

Tools

Microsoft Office

Microsoft Excel

Job description

As the Delivery Support Manager, you will play a crucial role in managing team outputs, especially the delivery of fire risk assessments to the required timelines and quality standards. You will develop and implement quality assurance processes, support with fire safety IT system administration, data accuracy and other team administrative tasks.

This is a home based role with a requirement to attend occasional meetings and workshops at the Fire Service College in Moreton in Marsh and other Capita sites across the UK.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. What you'll be doing:

• Ensuring Fire Risk Assessments, and other fire safety outputs on MoD sites are delivered within contracted timescales
• Implementing and operating processes to ensure requests are logged, assigned, scheduled and delivered to meet contractual timescales
• Downloading data and checking to ensure accuracy
• Managing task completion trackers
• Processing of access to the systems for individuals, involving creating and adjusting required accounts
• Creating and updating processes, such as quality checking on specific reports
• Checking records of training and competence are up to date
• Supporting the wider team with administration for team meetings, including collating information on attendance, booking facilities, as and when required

What we're looking for:

• Good IT skills using Microsoft Office and adaptable to in house systems.
• Ability to interpret data using Microsoft Excel
• Strong people skills with the ability to influence
• Good communication skills both verbal and written
• Ability to multi-task and support team targets and deadlines
• Experience in a similar role, within a Fire and Rescue or Fire Safety background, would be an advantage but is not essential

About Defence Fire and Rescue

Capita are creating a world class Fire and Rescue Service with the UK Ministry of Defence. We are game changing the future of firefighting within Defence with significant investment in technology, including the introduction of 128 state of the art fire fighting vehicles, and creating the conditions to provide Defence with a balanced approach to managing fire risk through an improved Prevention, Protection and Response strategy. We care about the safety of every firefighter, which is why we have invested in innovative training technology at our Fire Service College, providing state of the art scenario-based training in a realistic training environment. We are committed to our UK Armed Forces, just as we are to protecting our firefighters, whilst ensuring that Defence's operational capability is always supported.

What's in it for you?

• Offering a salary of up to 40,000, depending on experience
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Home based role with occasional travel (approximately once or twice per month)
• Newly created role for the successful individual to make their own
• Joining a supportive team

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]