Delivery Support Manager

Thompson Aero; Craigavon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

33 days annual leave

37.5 hours per week

Health cash plan

Contributory Salary Sacrifice Pension

Holiday Purchase Salary Sacrifice

Electric Car Scheme Salary Sacrifice

Cycle to Work Scheme

Maternity and Paternity pay

IVF & Assisted Conception Policy

Women in Business – CorporateMember

Service Awards

Local charity / sponsorship activities

Dedicated employee parking

Discounted Gym membership

Learning and development opportunities

Job summary

Thompson Aero Seating in Craigavon, UK, is seeking a Delivery Support Manager to lead the TAS seat installation program across multiple locations worldwide. You will drive strategic planning, ensure regulatory compliance, and deliver exceptional customer service to key clients.

The role requires strong leadership, extensive experience with airlines, and a proven track record in service delivery management. Expect significant travel and a dynamic, change‑driven environment with opportunities for

Qualifications

• Extensive experience with global airlines and their aircraft seating requirements.
• Strong planning and analysis capability.
• Excellent communication and stakeholder management skills.
• Proven front-line service delivery leadership in a customer-facing role.
• Experience driving continuous improvement and new service standards.
• Leadership in building and managing diverse teams through change.
• Ability to adapt to a changing environment and understand market dynamics.

Responsibilities

• Set and monitor standards and KPIs for the team.
• Develop and provide support to the team.
• Implement strategic change and continuous improvement in the department.
• Coordinate with customers to deliver tailor-made solutions.
• Produce regular reporting decks and present results to stakeholders.
• Ensure OEM services meet regulations and certification standards.
• Manage extensive global travel.

Skills

Airline industry experience

Stakeholder management

Leadership

Strategic planning

Global travel readiness

Education

Engineering degree

Job description

• Location: Craigavon, County Armagh, United Kingdom
• Earnings: Salary discussed on application

The post holder will be responsible forthe overall management and execution of all TAS seat installation at MRO’s. The role will involve significant interaction, working alongside customers and also various installation locations across the globe. This will need to be managed via proactive planning, engagement and strategic alignment between various moving parts, whist ensuring that all airworthiness regulations and requirements are met. The Delivery Support Managerwill also ensure ongoing excellent customer service to key customers.

Responsibilities

• Work with the Management Team to set and monitor standards and KPIs for team
• Develop and provide support to the team
• Implement strategic change, customer service and continuous improvement in the department
• Work with and proactively support customers in delivering tailor made solutions
• Complete regular reporting decks and present results to the relevant stakeholders
• Ensure that the OEM services conform to all required regulations and certification standards
• With this role, there will be a significant amount of global travel.

Reward

• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - CorporateMember
• Service Awards
• Local charity /sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities

Requirements

• Extensive experience of working with global airlines and their requirements for aircraft seating
• Experience gained in planning and analysis
• Excellent communication, stakeholder management and negotiation skills
• Strong track record of management of front-line service delivery operations in a customer facing role, delivering a diverse portfolio of services to meet business outcomes
• Experience of successfully managing a culture of continuous improvement or the introduction and development of service standards which support change and customer satisfaction
• Excellent leadership skills in relation to building and managing a diverse team, including building new capacity, through change to improve service delivery and business outcomes
• Ability to adapt and succeed in a changing environment
• Be able to understand and feel market dynamics

A third level qualification in Engineering (or equivalent)

We reserve theright to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 30th August 2026 at 17:00.